If you've found a mention online that you think should be included in your alert, but wasn't, please check your settings to ensure that:

  • Your keywords are an exact match
  • You have selected all the languages you'd like to receive mentions for in your alert
  • You haven't excluded any sources that you want to monitor

Additionally, please note that we search for mentions in real time, as they come in. So if the mention is older than 24 hours, it will not be pulled in.

It's also possible that you've recently edited your alert. Modifying an alert will only apply to mentions found after the settings have been changed.

After checking all the above you can contact us at support@mention.com and we will look into why the mention was missed.

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