Mention utilizes email notifications to help you stay on top of the topics you are monitoring and the social media tools you are accessing on a daily basis. Within your account, you have multiple emailing options that will be sent to you depending on different circumstances. In this article, we will teach you your options for email notifications and explain the benefits of each type.

At this time, Mention offers email notifications for these specific instances:

All of these options will appear directly in your Notifications tab in the Settings page.

These preferences are specific for each team member. If your colleagues would like to configure these notifications, they will need to do it on their own account!


Setup Your Email in Mention

Before we begin, please make sure that your account settings have the correct email. Mention will send notifications to the email that you utilize to access your account.

If you would like to change this email, please head to the Account tab in Settings and update the email field.

❗️At this time, Mention notifications cannot be sent to a different email other than the one on file for your account.


Spike Notifications

Spike notifications can be sent to you when you begin to receive an unexpectedly large number of mentions in your account. These notifications can be used to indicate if a crisis is emerging since they will only be delivered when your alerts fetch a large volume of mentions in a short period of time. If you are conducting brand or reputation monitoring, we recommend activating Spike notifications on your account!

💡 Mention Tip: Spike Notifications can be delivered by email or SMS notifications! These are the only notifications we can share via SMS. Mention will send a text to the cell number that is listed in your Account Settings.

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Configure Spike Notifications:

Within your Notifications settings, you can activate Spike notifications through the drop-down menu listed in the photo above. Your options are:

  • Important increase: when your alert’s activity is much higher than it's normal patterns.

  • Very important increase: when the deviation in activity is huge – we are talking big things happening.

From there, we recommend scrolling to down to the section titled 'Top Mentions'. In this space, you can configure the notification preferences for each alert in your account:

Mention calculates your Spike notifications by reviewing the number of mentions gathered during the current week and comparing the volume to the previous week. We use a statistical model to review the hourly and daily fluctuations of mentions you receive. If you begin to receive an abnormally large volume of mentions, then a Spike notification will be sent to you so you can review your account:

👉 Learn more about the benefits of Mention Spike


Top Mentions Email

The Top Mentions emails will provide you with performance statistics of your active alerts within Mention. If you configure the Top Mentions email, you will receive your email in the morning. This is a great way to get a head start on your day by reviewing your alert's performance before you even access your Mention account.

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Configure Top Mentions Notifications:

If you would like to configure the Top Mentions email, please head scroll down your Notifications tab until you find the Top Mentions section.

For these emails, you have the following options:

  • You can choose between daily emails or weekly emails.

  • You can choose to group all of your alerts in one email to receive a full overview of your account or you can choose to receive separate emails for each alert.

Once activated, Mention will share the following metrics with you that you can take action on within your account:

  • Volume of mentions received

  • Featured top mentions ranked by influence score

  • Pro, Pro+, Company Plan - Top influencers posting about your keywords

  • Pro, Pro+, Company Plan - A Word Cloud of most used words within your alerts

❗️Please note that your email content will depend on the configuration of your email. For example, if you choose the option to group all alerts into one email, then the metrics you see will be determined using all of your alerts in mind.


Respond & Publish Notifications

When you activate notifications for Respond or Publish, Mention will share updates to you regarding the status of your connected social accounts. These notifications will ensure that you are on top of your social media communication as well as content you are curating for your online channels.

For Respond, you can set up notifications any time a new message is sent to you or when a teammate assigns as message to your inbox. These notifications will help you reply to messages from your clients and community at a rapid pace.

For Publish, you can set up notifications related to your Content Calendar and Approval Workflow to ensure that your posts are published accordingly online:

  • With regards to the Calendar, Mention will notify you when your scheduled post is published to social media or when the post fails to publish.

  • For the Approval Workflow, Mention will notify you when you have a new post to review, your post is approved, or the post is denied.

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Configure SMM Notifications:

To activate these emails, scroll to the bottom of your Notifications page and you will see the Respond and Publish sections. From there, please choose the updates you want to receive:


Instant Mentions

You can utilize Instant Mention emails to receive updates about your alerts when you are not logged into your Mention account. When these notifications are activated, Mention will send you an email every time your alert fetches a new mention.

At this time, you can configure Instant Mentions for individual alerts in your account. For these notifications, you will have a daily quota so we recommend activating them when you are monitoring time-sensitive topics like a campaign or crisis.

👉 If you would like to activate these notifications, please head over to this article: Receive Instant Mentions in your Inbox


Unsubscribe from Notifications

If you do not want to receive any of these notifications from Mention, you can disable all notifications at once either from all marketing emails and/or Mention's notifications.

❗️Be aware that if you switch off all emails and sms notifications, you won't receive any more messages regarding your activity on Mention.

👉 To disable these notifications, please head over to this article: Unsubscribe from Mention Notifications


Thank you ! If you have any questions, please do not hesitate to reach out to support@mention.com.

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