Tags are an excellent way to categorize your mentions into subfolders. Within your Alert, you have the option of creating Tags to label the mentions that appear in your Feed.

Depending on your monitoring needs, Tags will serve multiple purposes:

In your Mention account, you can manually tag mentions or set up an automatic tag to save time. Both options will benefit you in distinct ways. In this article, we will go over the following topics:

Let's begin!

You have the option of creating a tag folder through the Feed or Alert Settings page. In this section, we will teach you how to create a Tag Folder using these two options.

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When opening a mention preview, you will see a tag button that appears at the top of the preview:

Once you click on this button, you can type the name of your new tag folder and the option to save the tag will appear:

You're all set from there! Your new tag folder will be created and the mention that you used to create the tag folder will automatically be added to your folder.

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You can also easily create a tag from the shortcut in the navbar. Simply click on "Create tag". You can type the name of your new tag folder and the option to save the tag will appear:

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You can create and manage your tag folders directly through the Alert Settings page. When you open the Alert Settings page, you will see a tab titled Alert Tags. Please click on this tab:

On this page, you can click on the Create Tag option and a pop-up will appear with the option to add the tag name and configure automatic tagging:

Once you have set your preferences, you can click on Save and you're all set!

Manual Tags allow you to label any mention manually in your Alert. You can manually tag mentions directly in your Feed when you find specific content that interests you.

To manually tag a mention, follow these steps:

We recommend using manual tags when you want to control the content that goes into each specific tag folder for your alerts.

Automatic Tags will automatically label mentions that contain a specific word or phrase. They are great to use when you have a specific topic in mind for your tag folders.

To create an automatic tag, please follow these steps:

Once a tag folder is created, you will see a TAGS tab appear within your Alert. You can click on this drop-down menu to open the list of tag folders created for your alert:

This drop-down menu will display all of the tag folders that are created in your alert. You can navigate through each folder to review the mentions that are tagged.

You can modify or delete your tag folders at any time through the Feed or Alert Settings:

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On the Feed, you will see an Edit button that appears next to the title of your Tag. If you click on this button, a pop-up will appear where you can change the title of the tag, configure auto-tag settings, and delete the tag:

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When you open the Alert Settings page, you will have the option to access the Alert Tags tab. In this section, you will need to find the tag that you want to edit and click on the 3 dots that appear next to the folder. This will open a pop-up where you can modify the tag configurations or delete the tag:

You can duplicate a tag from one alert to others directly from the feed, using the tag edit settings.

You can utilize tag folders to dive into key metrics within your Mention Reports and Insights Center graph visualizations. In your analytic tools, you will have the following resources:

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Mention has a dedicated Tag segmentation that is available within Reports and the Insights Center. This segmentation will provide you with the number of mentions that each tag folder contains:

You can utilize this metric to review the quantity of mentions that you are receiving for specific topics that interest you in your alert. This metric will come in handy especially when you are using automatic tags to label content from the Feed.

Let's go over some ways you can use the Tag metric below:

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Within your Analytic tools, you have the option of filtering graphs or entire Reports with Tag filters:

We recommend utilizing Tag filters when you want to dedicate an entire dashboard to specific mentions that interest you. For example, if you have a tag folder dedicated to a specific product, you can create an entire report for that product.

Let's go over ways you can filter your analytics by Tags in Mention:

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Before we conclude, we want to leave you with some technical insights regarding the configuration of Tags:

Altogether, Tags are a great way to compartmentalize the mentions in your Feed by organizing them into dedicated folders. If you have any questions, please contact [email protected]!