Word Clouds and Hashtag Clouds will provide you with an overview of top words or hashtags keywords that are consistently appearing with the text that you are monitoring in your alerts. We use an AI enhanced model that accurately identifies and marks significant words or phrases that encapsulate the main topics within a text. This includes:

Entities: Names of people, organizations, places, events, and products.
Concepts: Important terms describing significant ideas or technologies.
Actions and Events: Key actions or significant events within the text.
Adjectives and Attributes: Distinctive qualities or attributes relevant to the entities or concepts.

We recommend using these graphs to:

Analyze common trends and conversations around the topics you are monitoring.
Review the general sentiment of your alert and highlight any positive or negative phrases that stand out to your team.
Discover potential hashtags that you could use for future content or social posts.

Mention offers two cloud visualizations for your analytic dashboards that you can access in the Insights Center and Reports. In this article, we will teach you how to access these graphs and filter the data that you would like to see.

Word Clouds

The Word Cloud visualization will display a collection of words that are commonly appearing in your alert. The size of a word on the graph will indicate the frequency of the word's appearance in your mentions:

Below, you will find extra information about the word clouds for the Quickcharts and Reports:

Create a Word Cloud Graph in QuickCharts

To create a quick word cloud graph, please follow these steps:

Open QuickChart and choose your alert.
Please choose the Topics segmentation.
From there, choose the Cloud Words visualization and your graph will appear.

⚙️ When you click on a word from the graph, a side-panel will open with a list of mentions that mention the words and your keywords from your alert.

💡 Mention Tip - Hide Keywords

If you click on the Options menu on the right-hand side, you will see the option to Hide Keywords that you do not want to see in your graph. Once you add keywords to this menu, your graph will update in real-time:

Access the Cloud Graph on Reports

By default, the Listening, Comparative, and Market Trends reports will automatically display a Word Cloud in your account. To view these graphs, open your report and scroll to the module titled Topics:

⚙️ If you are accessing the Custom Report, you will need to create your Word Cloud manually. More information is available in the next section.

💡 Company Plan - Market Trends

Mention will automatically display a positive word cloud graph and negative word cloud graph on the Market Trends report:

❗The Word Cloud is not available on the following reports:

Mentions List
Facebook, Twitter/X, Instagram, and LinkedIn Social Account Reports

Add a Word Cloud to a Report (Company Plan)

If you would like to create a Word Cloud on your Listening, Comparative, or Custom Report, you can follow these steps:

Open the Report and click on Edit Mode.
Click on the Add Module button that appears at the bottom of your report.
From there, choose the alert that you want to review.
Next, select the Topics segmentation and the Word Cloud option.
(Optional) Feel free to modify your graph with extra filters.
Save your report!

⚙️ Technical Clarifications:

You can only choose one alert for the word cloud graph at this time.
The Word Cloud graph will automatically be created using the time period of your report.

Edit a Word Cloud (Company Plan)

In your report, you can edit a Word Cloud graph at any time. You have the option of changing the size of the module, hiding keywords, or applying extra filters to review specific data points.

To edit a graph, follow these steps:

Open the graph and click on Edit Mode.
Hover over the cloud graph and click on the Edit button.
From there, you will have access to two tabs:
1. General: modify the design of your alert and hide keywords.
2. Filters: apply data filters to your visualization such as time periods, sources, and sentiment.
Once your configurations are set, you can save your report!

In the next section, we will go over the Hashtag Clouds graph!

Hashtag Clouds

The Hashtag Cloud visualization will display a collection of hashtags that are commonly appearing in your alert. The size of the hashtag on the graph will indicate the frequency of the hashtag's appearance in your mentions:

Below, you will find extra information about the word clouds for the Insights Center and Reports:

Create a Hashtag Cloud in the Insights Center

If you would like to create a Hashtag Cloud, please follow these steps:

Open the Insights Center and choose your alert .
Please choose the Hashtag segmentation.
From there, choose the Cloud Words visualization and your graph will appear.

💡 Mention Tip - Add a Hashtag Cloud to a Report (Company Plan)

If you would like to add a hashtag cloud to your report, you can use the Save button at the top-right of your Insights Center. This button will allow you to add the Hashtag Cloud to an existing report or create a new report:

View a Hashtag Cloud in Reports

By default, the Listening, Comparative, and Market Trends will automatically display a Hashtag Cloud in your account. To view these graphs, open your report and scroll to the module titled Hashtags:

⚙️ You can only choose one alert for the word cloud graph at this time.

Edit a Hashtag Cloud in a Report (Company Plan)

In your report, you can edit a Hashtag Cloud graph at any time. You have the option of changing the size of the module, hiding keywords, or applying extra filters to review specific data points.

To edit a graph, follow these steps:

Open the graph and click on Edit Mode.
Hover over the cloud graph and click on the Edit button.
From there, you will have access to two tabs:
1. General: modify the design of your alert and hide keywords.
2. Filters: apply data filters to your visualization such as time periods, sources, and sentiment.
Once your configurations are set, you can save your report!

Thank you! If you have any questions, please do not hesitate to contact [email protected].