This article explains how Mention processes payments for Company Plan subscriptions, how VAT numbers are verified, and how Strong Customer Authentication (SCA) affects online card payments in the EEA and UK.
Accepted Payment Methods
You can pay for your subscription by either Credit Card or Debit Card.
If you have subscribed to a Company Plan, you can also pay by Wire Transfer.
Mention does not support payments by PayPal.
How do you verify the VAT number of each company?
Each VAT (Value Added Tax) number entered during signup is automatically verified through the referenced website. The VAT you provide must be valid for your region to ensure correct invoice charging.
Notes & Limitations
Make sure the VAT number you enter at signup is the correct VAT number for your region.
❗️Incorrect VAT numbers may result in incorrect charges on your invoice.If your company self-reports VAT charges, you must still fill out the VAT field so your account is not charged for a missing VAT number.
After your first invoice is processed, email [email protected] to have the VAT number removed for ongoing self-reporting.
❗️If you are incorrectly charged VAT, contact your designated bank to request a refund.
You may also contact [email protected] for adjustments to your subscription to prevent future VAT charges.
Payment Authentication Process
On September 14, 2019, new regulation mandated Strong Customer Authentication (SCA) for many online payments in the European Economic Area (EEA) and the UK. SCA is part of the second Payment Services Directive (PSD2).
Function
SCA introduces an additional mandatory authentication step for many online card payments. Without completing authentication, banks may decline the payment.
How It Works
Traditional card payments include two steps:
Authorization — your bank/card issuer approves the payment.
Capture — the card is charged.
SCA adds a new required step before authorization and capture:
Authentication
Your bank prompts you to confirm the payment using two-factor authentication. This may involve:
Something you know (e.g., a password)
Something you use (e.g., a phone)
Something that is part of who you are (e.g., a fingerprint)
This extra layer protects you by reducing fraud.