This article explains how quota works in Mention: the difference between plan quota (alerts, users, social accounts, reports, etc.) and mentions quota (number of mentions collected every 30 days), how this quota is consumed, where to view it, how to manage and divide it across alerts and workspaces, and what happens when quota is exceeded.

In your Mention account, you have a fixed quota for certain features based on your subscription plan. Two main types of quota are:

Your Mention account and your alerts consume quota in different ways, so it is important to understand how both work before managing or adjusting them.

This section explains how your plan and mentions quota are used so you can anticipate usage and avoid hitting limits.

Your Mention plan quota refers to account-level resources and impacts all users on your subscription. You have a fixed number of each resource and can sometimes “refund” usage by deleting items.

Plan quota covers:

Your Mentions Quota is the number of mentions you can receive every 30 days. This is often referred to as your monthly mentions quota.

This section shows you where you can monitor plan consumption and mentions consumption so you can act before hitting limits.

If you already understand the difference between plan consumption and mentions quota and just need more quota, you can scroll directly to: When Your Quota Is Exceeded.

The Quota Tab in your Settings page displays both:

It shows a breakdown so you can determine whether you need to upgrade to a new plan for more quota.

The Alerts page in your Account Settings provides a breakdown of mentions received by each alert. You can:

On team subscriptions, only certain roles can see quota.

You must be an Administrator to:

If you are a User or Guest, you will not be able to see quota consumption on the Navigation Bar or access the Quota page.

If you need access, request a role change from an Administrator.

Similar to team visibility:

This section explains how to refund plan quota by removing resources you no longer need.

For your Mention account, the best way to refund plan quota is to delete content, users, and connections:

Here we focus on managing mentions quota so you don’t exceed your monthly mentions limit.

When you log in to Mention, it’s important to review mentions quota to ensure you’re not going to exceed it.

If an alert is fetching too much data, you can:

👉 See the related help content: [LINK MISSING]

This section explains how to divide quota between workspaces and alerts so one workspace or alert does not consume too much of your global resources.

Your allotted quota is dispersed equally among all workspaces by default. As an Administrator, you can place specific restrictions to manage consumption.

If you are using Mention with other team members, you can ensure that colleagues don’t accidentally consume all of your quota by placing limits. If you are an agency, you can use these parameters to invoice clients according to the resources they receive and adjust limits as their needs change.

In the quota management section, you’ll see a drop-down menu where you can select:

In the Alerts tab of the quota management page, you can:

You can:

Flexible restrictions behavior

Mention lets you set the sum of workspace restrictions higher than your actual plan limit.

Example (preserved and clarified):

Users in each workspace can create alerts up to the workspace limit, but the global plan limit still applies. Once the total number of alerts across all workspaces reaches the plan limit (10 in this example), no more alerts can be created.

This flexibility:

You can also:

If you want to divide mentions quota by workspace so one workspace doesn’t consume too much of the global quota:

Key difference (important)

You can also limit the number of reports and social accounts available per workspace:

The process is the same:
Use sliders or numeric fields to allocate more resources to higher-priority workspaces based on your priorities and budget.

As a manager, you may want to keep an eye on quota consumption for your team and ensure resources are distributed appropriately.

The quota of mentions, alerts, reports, and social accounts available for your team is defined by the admin. If you don’t have multiple workspaces, your team has access to the entire quota included in your subscription by default.

On the Alerts Page under Account Settings, you will see the total number of mentions quota that the team can access. This number may change if your admin grants the team more or less quota.

Sometimes, alerts may bring more data than expected.

If you exceed your mentions quota, you have the following options:

You will receive an in-app message. If you are the Administrator, you will also receive an email notifying you that quota has been exceeded.

Quota is not a fixed rate per Mention user if you are on a Team subscription. Mention subscriptions with multiple team users share the total quota across the entire platform. For this reason, all team users on a Mention subscription will stop fetching data once the quota limit is exceeded.

To view your Quota rate and alert consumption, go to the Quota tab in Account Settings.

Guests and non-admin roles cannot view or manage quota limits and will need admin assistance for quota issues.

If you have accidentally exceeded a resource, please contact [email protected] to discuss quota adjustments.

Thank you! If you have any questions about Mention Quota, please do not hesitate to reach out: