Within QuickCharts and the Reports sections, you might encounter a banner titled Unclassified Mentions. This banner refers to mentions that do not provide location data. It will only appear for the following graphs in your reporting:
Country graphs in all visualizations
Emotion Graphs in the pie chart, bar chart, and radar chart visualizations
⚙️ There are a few reasons why a mention will be identified as unclassified:
Some data providers do not disclose the location of a mention to respect the privacy policy of a website.
Some social media accounts do not provide sufficient information that would allow Mention to identify the country location of the social media post. This is primarily the case for Twitter/X mentions especially when users list a fake profile location.
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Disclaimer About Instagram: Mention uses information from the author's profile to determine the location. As such, many users opt not to share their location information. Therefore, we recommend including Unknown Country if you are monitoring Instagram.
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Disclaimer About Twitter Monitoring: On July 9th, 2024, X (Twitter) made changes to its API. Due to the changes, we can no longer determine the country the post originated from, in most cases. Going forward, the country will be deduced from the geolocation based on the place/location tagged in the tweet itself. This means that an individual would need to click on “location” and tag their location while they are writing the post, in order for a geolocation to be determined. If the location is not tagged, we cannot determine which country the post came from.
This new method does not match:
Retweets, as the location is tied to the original post.
Quote Tweets, as the location is also tied to the original post.
As a result, you might see fewer mentions, since mentions without a tagged location are no longer matched.
❗At this time, Mention will list these sources as unclassified:
Radio & TV in Us & Canada
TikTok
Facebook Monitored Pages
Instagram Monitored Pages
Linkedin
LinkedIn Monitored Page
💡To view the full list of mentions, you can use the Mention Feed. If you are on the Company Plan, you can also use the Mention List report to view mentions.
Thank you! If you have any questions, please contact [email protected].