Within the Insight Center and the Reports sections, you may see a banner about unclassified mentions above some charts. This article will help you understand what these mentions are.
This banner will only appear for the Countries segmentation. It means that, for some Sources, we don't have access to the location data, in order to respect privacy policies of our providers. It is the case for Instagram, Facebook, YouTube and some Twitter profiles.
Let's take the example of a bar chart showing the top Countries of an Alert on the selected period. If you see a banner on top of the chart stating "59% unclassified mentions", it means that Mention has not been able to detect the country for 59% of the mentions.
Unclassified mentions are not displayed on the chart, but you still can see a list of these mentions. To do so:
1. Click on the banner.
2. Click on See unclassified mentions.
Please note that on charts with multiple Alerts selected, you will not be able to see the list of unclassified mentions.