Mention Alerts offer two search capabilities: keyword searches and Monitored Pages! Monitored Pages function separately from your keywords search and they will not take into account your search terms.

In this article, we will provide you with an overview of the Monitored Pages feature in your alert. This includes information on how to properly format your URLs and which websites are compatible with the Monitored Pages feature. If you would like to review information on specific alerts, please use these quick links:


Overview of Monitored Pages

Monitored Pages will track all of the new content posted from the URLs that are added to the alert regardless of the keywords in your alert search. This is a great way to track social handles and reviews for your brand or your competitors.

In the Mention platform, you can access Monitored Pages during alert creation or alert editing. When a new URL is added to the alert, Mention will fetch all new content posted by the social handle or website.

❗Please note that mentions from Monitored Pages will be fetched after the URL is added to your alert. Mention does not track historical data from Monitored Pages.


Types of Monitored Pages

Mention supports the following platforms for the Monitored Pages feature:

Facebook Business Page:

Fetch all comments or posts from the Facebook URL added after the URL is added. You can choose to monitor the following:

  • Monitor own posts: fetch all of the new posts from the Facebook page

  • Monitor all comments: fetch comments made on the posts of the Facebook page

Twitter Accounts:

Fetch all tweets, replies, and retweets from the Twitter account you add. Mention will offer the ability to monitor the following:

  • Monitor own posts: fetch the tweets that the account is posting

  • Monitor comments: view when replies are made to the Twitter account's tweets

  • Monitor retweets: view when tweets are retweeted by other Twitter accounts

On top of this, Mention will fetch posts when a public account @ mentions the account you are monitoring in your alert!

Instagram Business Page:

For Instagram, Mention offers the following:

  • Monitor own posts: fetch all new posts from the Instagram page

On top of this, Mention will fetch posts from public accounts that @ mention the instagram page.

Review Websites:

Conduct monitoring on new reviews from a list of Mention's dedicated review sites. When a URL from a specific review site is added, Mention will fetch all new reviews on the website.

Clarifications:

  • With regards to Review Monitoring, Mention has a dedicated list of review sites you can monitor. The list is provided in your alert creation page or editing page.

  • In order to access Instagram Monitoring in Monitored Pages, you must connect an Instagram page to Mention.

  • For Facebook, Instagram, and Twitter, you can toggle off the option to monitor own posts. This will disregard the posts / tweets coming from the social media page and will only monitor when external accounts tag the pages instead.


Fetching the Correct URLs for Monitored Pages

In your Mention alerts, you will need to add the specific URL of the pages you are attempting to monitor. This will guarantee that Mention fetches the correct content from the different platforms. Please review the information below for each platform:

Facebook Business Page: please search for the Facebook business page on the Facebook platform. From there, you can paste the URL of the page into your alert.

Example: https://www.facebook.com/mentionapp/

❗ Mention will only accept URLs of Facebook business pages. The alert will not accept Facebook profile or Facebook group URLs.

Twitter Account: please find the Twitter account on Twitter's platform and paste the URL of the profile into your alert.

Example: https://twitter.com/Mention

Instagram Business Page: please find the Instagram Business Page on Instagram's platform and paste the URL of the page into your alert.

Example: https://www.instagram.com/mention_app/

❗You must connect an Instagram Business Page to Mention before adding a URL to your alert. If not, you will receive an error.

Review Pages: head over to the Review website and search for the profile of the business or product you want to monitor. Please paste the profile URL into your alert.

👉 Learn more about managing Review Pages


Mention Basic Alert

In the Mention Basic Alert, your options for Monitored Pages include:

  • Facebook Business Page

  • Twitter Accounts

  • Instagram Business Page

❗️ Please note that Review Monitoring is not available on the Mention Free Plan.

Manage Your Monitored Pages

During alert creation, Mention will provide you the option to add a monitored page. It will be the third option during the creation flow.

💡 Mention will auto-generate the brand's social handles if you title your alert after a recognized brand name from drop-down menu we provide. You can edit the auto-populated fields if you would like or delete them!

You can also edit your alert and add, change, or delete the URLs at any time.

To remove the Monitored Page, please edit your alert and and remove the URL from the alert. Once it's removed, you can save the alert.


Mention Standard Alert

In the Standard Alert, your options for Monitored Pages include:

  • Facebook Business Page

  • Twitter Account

  • Instagram Business Page

  • Review Pages

❗Please connect an Instagram Business Account to your Mention account first before you add an Instagram URL to your standard alerts.

Manage Your Monitored Pages

During alert creation or alert editing, you can click on the Monitored & Review Pages tab. This is where you can add, change, or delete URLs for your monitoring.


Mention Advanced Alert

In the Advanced Alert, your options for Monitored Pages include:

  • Facebook Business Pages

  • Twitter Accounts

  • Instagram Business Pages

  • Review Pages

❗Please connect an Instagram Business Account to your Mention account first before you add an Instagram URL to your advanced alerts.

Manage Your Monitored Pages

During alert creation or alert editing, you can click on the Monitored & Review Pages tab. This is where you can add, change, or delete URLs for your monitoring.


We hope that this feature will enhance your monitoring needs! If you have any questions, please contact support@mention.com or your Account Manager.

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