Introduction
Mention currently offers one plan, the Company Plan, built for businesses that need advanced listening capabilities.
In the past, we've offered several legacy self-serve plans: Solo, Pro, Pro Plus, and Company Lite, which are documented in this article, but are no longer available. Use this guide to quickly see what is included in each plan and where limits may apply.
Table of Contents
⚠️As of June 16, 2025, Mention will no longer provide access to Publish or Respond for new or inactive users. To learn more, please see our FAQ.
Company Plan
The Company Plan is Mention’s current offering, built for businesses that need advanced listening, reporting, and collaboration.
With this plan, you can export data in multiple formats, schedule reports, track online conversations using advanced boolean searches, and search for data across TikTok, Pinterest, Youtube, Reddit, X (Twitter), Facebook, Instagram, News, Forums, Blogs, and the Web!
Enhanced add-on features are also available for this plan, including:
Historical Data, which allows you to gather mentions from up to 2 years in the past
Our API integration, for developing custom automations and applications
Included features
The Company Plan includes all features by default, with the exception of Historical Data and the API, which are available as upgrades.
Users & collaboration
Unlimited users
Workspace Management
Roles available:
Administrators: full platform + billing access; can manage other team members.
Users: full feature access included in the subscription; no billing or user management rights.
Guest: view-only access; cannot engage with features.
Monitoring
5 Alerts (additional alerts can be purchased)
50,000 mentions per month (additional quota can be purchased)
All advanced monitoring sources, including:
TikTok
YouTube
Pinterest
Twitter/X
Reddit
Web
News
Blogs
Forums
Advanced & Boolean alert capabilities
Basic and Standard alerts
Social Media Management
Unlimited connected social accounts
Optimization Features
Collaboration and team features
Full suite of integrations
Reporting and Analytics
Scheduled reporting
AI Alert Summary and Overview
QuickChart
Data export access from feeds and reports
Notifications
Spike notifications
Instant Mentions
Top Mentions Email
SMS and Desktop notifications
Customer Support
Dedicated account management support
Email Support
Instant Chat in platform with a live agent
Help Center Access
For a full features list, please see https://mention.com/en/pricing/.
Pricing
Plan starts at $599 per month, on an annual contract.
If you have questions about your exact Company Plan limits, please contact [email protected] or your Account Manager.
Legacy plans
As of July 2025, Solo, Pro, and Pro Plus are no longer sold to new customers. Existing customers on these legacy plans keep access but cannot change their current self-serve plan.
The Solo Plan
The Solo plan is a legacy self-serve plan designed for 1 user who needs core web monitoring and basic social media management.
Included Features
Users & collaboration
1 User on the account.
Monitoring
2 Basic Alerts to monitor the web and social media.
5,000 mentions quota that resets every 30 days.
Available Sources:
Web
News
Blogs
Forums
Reddit
Videos
Twitter/X
Instagram
On the Solo Subscription, you cannot monitor:
Facebook Public Pages
TikTok
YouTube
Pinterest
LinkedIn Company Pages
Social Media Management
Publish and Respond will be removed for all users in January, 2026. After the removal, connecting a social profile will have no benefit if you're on a Solo plan.
You can connect 1 account from each supported platform:
1 Facebook Business Page connection
1 Instagram Business Account connection
1 Twitter/X Account connection
1 LinkedIn Company Page connection
Once a social account is connected, you have access to:
Publish – schedule social media posts directly through Mention.
Respond – reply to social media posts (see Respond section below for limits).
On the Solo plan, Respond is limited to community management on Facebook:
Respond will notify you when users post on your Facebook Page.
You can reply to posts and comments on your Page directly through Mention.
You do not have access to:
Respond for Direct Messages – you cannot reply to DMs sent to your Facebook Page or Twitter/X account.
Collaboration on Respond – you cannot assign messages to team members.
❗ On the Solo plan, you cannot access the Approval Workflow because it is a collaborative feature.
Optimization Features
Saved Filters in the Feed.
Automatic Tagging options in the Feed.
Notifications
Top Mentions Email to provide an overview of your alert performance.
Customer Support
Email Support
Chatbot support with a Mention Support Agent
Help Center access
Features not included on Solo
On the Solo Plan, you do not have access to:
Standard or Advanced Alerts
Historical Data Fetching
Top Mentions Email – Full Analytics (Solo Top Mentions emails don’t include full analytic graphs).
Analytics, Dashboards, & Reports
Respond for Social Media Direct Messages
Workspace Management
AI Alert Summary and Overview
Data Exports from the Feed & Reports
Collaboration with Multiple Users
Instant Mention Notifications
Integrations with Slack or Zapier
SMS Notifications
RSS Feed Links
Mention API
Account Management or Quarterly Business Reviews
The Pro Plan
The Pro plan is a legacy self-serve plan that includes online monitoring, social media management, analytics, and collaboration tools for teams of up to 10 users.
Included Features
Users & collaboration
10 users / team members
Roles available:
Administrators: full platform + billing access; can manage other team members.
Users: full feature access included in the subscription; no billing or user management rights.
Guest: view-only access; cannot engage with features.
Monitor
5 Basic Alerts to monitor the web and social media.
10,000 mentions quota that resets every 30 days.
Each Basic Alert can monitor:
Keyword Monitoring: Mention searches for text or phrases you add; matching web or social posts appear in the Feed.
Monitored Pages: add URLs of social media accounts and review sites; new posts are fetched into your account.
Supported sources:
Web (general public websites)
News (local and major news sites)
Blogs (minor and major blogs)
Forums (minor and major forums)
Reddit (public subreddits)
Videos (public video hosting sites)
Facebook (public business pages)
Twitter/X (public tweets)
Instagram (public posts)
On the Pro Plan, you cannot monitor:
TikTok
YouTube
Pinterest
Social Media Management
Publish and Respond will be removed for all users in January, 2026. After the removal, connecting a social profile will have no benefit if you're on a Solo plan.
Connect up to 10 social media accounts:
Facebook Business Pages
Instagram Business Accounts
Twitter Accounts
LinkedIn Company Pages
Once connected, you have access to:
Publish: organize and schedule social media posts in one calendar.
Respond: reply to direct messages from social media in one inbox.
Analytics
5 Reports to review alert and social account performance:
Listening Report – performance of 1 alert.
Comparative Report – performance of 2+ alerts.
Social Analytic Reports – analytics for Facebook, Instagram, or Twitter.
Additional analytics tools:
QuickChart – create visual graphs using alert data.
Mention Dashboard – default dashboard for alert performance.
Influencer Table – table of popular authors from your alerts.
Influencer List – build lists of key authors.
Collaboration features
Share or restrict access to Mention Alerts:
Shared users can view, edit, delete alerts, and curate mentions (favorite, archive, delete).
Assign mentions to team members with specific tasks.
Share or restrict Social Accounts:
Team members with access can create, edit, delete posts in Publish.
They can reply to messages in Respond and create Social Account Analytic Reports.
They can reply to mentions from Twitter and Facebook in the Feed.
Share or restrict Reports:
If a user has access, they can view data, change the report title, or delete the report.
Quota management:
Quota is shared across team members.
Admins can manage quota consumption for alerts.
Optimization & notifications
Saved Filters in the Feed.
Automatic Tags to label mentions based on text rules.
RSS Feeds generated per Alert.
Email notifications:
Top Mentions Analytics – performance insights for alerts and social posts from Publish.
Mention Spike – alerts when an alert receives a high volume of mentions (potential brand crisis).
Publish Notifications – success/error status for published posts.
Respond Notifications – notifications when you receive social messages.
You can enable/disable email notifications in Account Settings.
Support
Email Support
Chatbot support with a Mention Support Agent
Help Center access
Features not included on Pro
Standard or Advanced Alerts
Historical Data Fetching
Workspace Management
Scheduled Reporting
AI Alert Summary and Overview
Data Exports from the Feed & Reports
Instant Mention Notifications
Integrations with Slack or Zapier
Mention API
Account Management and Quarterly Business Review
The Pro Plus Plan
The Pro Plus plan is a legacy self-serve plan with more alerts, higher quota, and access to Standard Alerts compared to Pro, plus expanded social media and analytics limits.
Included Features
Users & collaboration
Unlimited users can be invited to the account.
Roles available:
Administrators – full feature + billing access; manage team members.
Users – use all included features; no billing/user management.
Guest – view-only access.
Monitor
7 Alerts to monitor the web and social media.
Access to Basic Alerts and Standard Alerts.
20,000 mentions quota that resets every 30 days.
Behavior of alerts:
Keyword Monitoring – Mention searches for text/phrases you configure; matching posts are fetched into the Feed.
Monitored Pages – add URLs of social accounts or review sites; new posts are fetched into your account.
Alert types:
Basic Alerts:
Monitor up to 15 words or phrases.
Simplified interface; best for broad topics.
Standard Alerts:
Monitor up to 40 words or phrases with multiple search operators.
Introduces logical operators for complex queries.
Supported sources (Basic & Standard Alerts):
Web
News
Blogs
Forums
Reddit
Videos
Facebook (public business pages)
Twitter (public tweets)
Instagram (public posts)
On the Pro Plus Plan, you cannot monitor:
TikTok
YouTube
Pinterest
Social Media Management
Publish and Respond will be removed for all users in January, 2026. After the removal, connecting a social profile will have no benefit if you're on a Solo plan.
Connect up to 15 social media accounts:
Facebook Business Pages
Instagram Business Accounts
Twitter Accounts
LinkedIn Company Pages
Once connected, you have access to:
Publish – organize and schedule social media posts in one calendar.
Respond – reply to direct messages from social media in one inbox.
Analytics
7 Reports to review alert and social account performance.
Report templates available on Pro Plus:
Listening Report – performance of 1 alert.
Comparative Report – compare performance of 2+ alerts.
Social Analytic Reports – analytics for Facebook, Instagram, or Twitter.
Additional analytics tools:
QuickChart – create instant graphs from chosen alerts, metrics, and visualizations.
Mention Dashboard – overview of alert performance on login; customizable time period and alerts.
Influencer Table – list of authors from Web and Twitter.
Influencer List – organize authors into lists.
Collaboration features
Share or restrict Alerts & Feed access:
Shared users can view, edit, delete alerts, and curate mentions.
Mentions can be assigned to team members as tasks.
Share or restrict Social Accounts:
Team members can create, edit, delete posts in Publish for accounts they can access.
They can reply to messages, assign them, and close conversations in Respond.
They can create Social Account Analytic Reports.
Share or restrict Reports for analytics.
Publish team management access to oversee social publishing.
Quota management access to adjust quota consumption per alert.
Optimization & notifications
Saved Filters in the Feed.
Automatic Tags to organize mentions based on publication text.
Integration with Slack or Zapier - Connect to Zapier to send data to other tools, or send your mentions through Slack with our native integration
RSS Feeds – generate RSS feed URLs for Alerts; enable/disable in Alert Settings.
Email notifications:
Top Mentions Email – overview of alert and social performance.
Spike Notifications – when alerts receive a high volume of mentions.
Publish notifications – when posts are published or errors occur.
Respond notifications – when you receive direct messages.
Configure notifications in Account Settings.
Support
Email Support
Chatbot support with a Mention Support Agent
Help Center access
Features Not Included on Pro Plus
Advanced Alerts
Historical Data Fetching
Scheduled Reporting
AI Alert Summary and Overview
Data Exports from the Feed & Reports
Instant Mention Notifications
Workspace Management
Mention API
Account Management and Quarterly Business Review
Company Lite
The Company Lite plan is a legacy plan which is not available for new customers. The plan sits between legacy self-serve plans and the current Company Plan in terms of feature depth and scale, but exact entitlements depend on your contract.
For accurate Company Lite limits, please review your contract/invoice in Account Settings or contact [email protected].
When does my subscription renew?
Where can I review my contract commitment?
If you are under a contract, you can view your commitment on any invoice.
Go to Account Settings → Subscription tab.
Scroll to the bottom of the page and click on the PDF invoice.
On the first page of the invoice, at the top right, you will see a summary of:
Billing dates
Payment method
Account ID
What Happens to Inactive Accounts?
When your free trial ends or your paid subscription is cancelled, your account becomes view-only with limited feature access.
You can still:
Access the Feed to view mentions fetched before your trial/subscription ended.
Access Publish to review content previously posted through the calendar.
Access Analytics to review reports created before your trial/subscription ended.
Features you lose access to
Your account will not fetch new mentions.
You cannot create new alerts or edit existing alerts.
You cannot schedule social media posts on Publish.
You cannot reply to direct messages in Respond.
You cannot create or delete data visualizations in Reports, Insights Center, or Influencer Dashboard.
You cannot export data from your account.
You cannot add new team members to your account.
When you subscribe to a new Mention plan, your existing alerts start monitoring new content again and you regain access to the features included in your new plan.
If you have questions about your subscription or account status, please contact [email protected].