# Mention Help Center

> Help center for Mention

## Getting Started

- [Mention Social Listening & Analytics Explained](https://en.support.mention.com/en/articles/8695163-mention-social-listening-analytics-explained.md): Get an overview of the social listening features available with Mention
- [The Mention Glossary](https://en.support.mention.com/en/articles/2459614-the-mention-glossary.md): Key concepts and terminology about alerts, mentions, and your feed
- [Does Mention Offer Social Media Publishing?](https://en.support.mention.com/en/articles/2455159-does-mention-offer-social-media-publishing.md): Learn how Agorapulse is your new home for social media management.
- [What is new in Mention ?](https://en.support.mention.com/en/articles/13214535-what-is-new-in-mention.md): A summary of the latest product features and enhancements from the latest release cycle.

## Alert Queries

- [Mention Alerts Explained](https://en.support.mention.com/en/articles/4582545-mention-alerts-explained.md): Learn what an Alert is and how they can benefit your search needs.
- [Alerts Management Explained](https://en.support.mention.com/en/articles/8387268-alerts-management-explained.md): Learn how to manage your alerts by editing, pausing, renaming, sharing, or deleting them.
- [How to Create a Basic Alert](https://en.support.mention.com/en/articles/2464726-how-to-create-a-basic-alert.md): Learn how to create and structure a Basic Alert for social listening
- [How to Create a Standard Alert](https://en.support.mention.com/en/articles/4582573-how-to-create-a-standard-alert.md): Discover how to get the most of this simplified experience
- [How to Monitor Review Pages](https://en.support.mention.com/en/articles/5860160-how-to-monitor-review-pages.md): Fetch mentions from our list of over 75+ review websites!
- [How to Monitor Specific Social Pages](https://en.support.mention.com/en/articles/6020930-how-to-monitor-specific-social-pages.md): Learn how to monitor specific social media pages or reviews
- [How to Monitor Specific Languages in Alerts](https://en.support.mention.com/en/articles/4150741-how-to-monitor-specific-languages-in-alerts.md): Discover which languages you can monitor through your Alert
- [How to Block URLs From an Alert](https://en.support.mention.com/en/articles/1851668-how-to-block-urls-from-an-alert.md): Prevent non-relevant mentions from appearing in your Feed
- [How to Create an Advanced Alert](https://en.support.mention.com/en/articles/4046155-how-to-create-an-advanced-alert.md): Learn how to create and structure your Advanced Alert
- [Boolean Operators Explained](https://en.support.mention.com/en/articles/4119145-boolean-operators-explained.md): Overview of each operator that is available in Advanced Alerts
- [How to Activate Historical Data in your Alert](https://en.support.mention.com/en/articles/4052586-how-to-activate-historical-data-in-your-alert.md): Collect up to two years of data from the past that match your query
- [Build Advanced Alerts with ChatGPT](https://en.support.mention.com/en/articles/12150847-build-advanced-alerts-with-chatgpt.md): Learn how to create your own alert assistant to easily assemble boolean queries.

## The Feed

- [The Mention Feed Explained](https://en.support.mention.com/en/articles/3994807-the-mention-feed-explained.md): Learn how to access, manage, and perform actions on the Feed - your data inbox.
- [How to Edit, Pause, or Delete Mention Alerts From the Feed](https://en.support.mention.com/en/articles/7126218-how-to-edit-pause-or-delete-mention-alerts-from-the-feed.md): Learn how to access the editing page to modify your alerts using your Feed
- [How to View the Mention Platform on a Mobile Device](https://en.support.mention.com/en/articles/6688318-how-to-view-the-mention-platform-on-a-mobile-device.md): Utilize your cellular device to view the Mention Feed wherever you are!
- [Filtering Your Mentions Explained](https://en.support.mention.com/en/articles/1904689-filtering-your-mentions-explained.md): Find mentions from a specific source, language, date, etc.
- [How to Organize Your Mentions With Tags](https://en.support.mention.com/en/articles/1851664-how-to-organize-your-mentions-with-tags.md): Learn how to manually tag mentions or create an automatic tag within alerts
- [How to Save Your Filter View](https://en.support.mention.com/en/articles/3994870-how-to-save-your-filter-view.md): Learn how saved filters can help your team be more efficient
- [How to Use Boolean Operators in the Search Bar](https://en.support.mention.com/en/articles/5208320-how-to-use-boolean-operators-in-the-search-bar.md): Strategically use operators to filter your mentions!

## Settings & Subscriptions

- [Mention Plans Explained](https://en.support.mention.com/en/articles/7988097-mention-plans-explained.md): Learn about the current and legacy plan types offered by Mention.
- [Legacy Subscription Update \(Dec 2025\)](https://en.support.mention.com/en/articles/12713542-legacy-subscription-update-dec-2025.md): Find out more information on our changes to historical subscriptions.
- [How to Access Your Account Settings](https://en.support.mention.com/en/articles/4149861-how-to-access-your-account-settings.md): Learn how to set up your account preferences such as contact information & passwords
- [Mention Quota Explained](https://en.support.mention.com/en/articles/2040955-mention-quota-explained.md): Learn about your plan consumes data and how manage the usage of data
- [Workspaces Explained](https://en.support.mention.com/en/articles/6802159-workspaces-explained.md): Divide your team members or clients into specific groups within your Mention Company Plan
- [How to Manage Roles in your Workspaces](https://en.support.mention.com/en/articles/7068373-how-to-manage-roles-in-your-workspaces.md): Review the access and permissions of team members in a Workspace
- [How to Divide Quota Between Workspaces](https://en.support.mention.com/en/articles/6971045-how-to-divide-quota-between-workspaces.md): Learn how to manage data consumption for your alerts
- [How to Reset Your Password](https://en.support.mention.com/en/articles/4269255-how-to-reset-your-password.md): Did you forget your Password? Follow these steps!
- [How to Sign In, Sign Out, or Login or Log Out of Mention](https://en.support.mention.com/en/articles/1904699-how-to-sign-in-sign-out-or-login-or-log-out-of-mention.md): Log out of your Mention Account
- [How to Delete Your Mention Account](https://en.support.mention.com/en/articles/1904696-how-to-delete-your-mention-account.md): Follow these steps to delete your Account and Data
- [How to Activate Two-Factor Authentication](https://en.support.mention.com/en/articles/4185619-how-to-activate-two-factor-authentication.md): Enable multi-factor security measures for your Mention account
- [Subscription Settings Explained](https://en.support.mention.com/en/articles/4116159-subscription-settings-explained.md): Learn how to access your invoices, modify payment, and adjust billing
- [Payment Processing Explained](https://en.support.mention.com/en/articles/1904700-payment-processing-explained.md): Learn about your payment options.
- [How to View Invoices in Mention](https://en.support.mention.com/en/articles/2046062-how-to-view-invoices-in-mention.md)
- [How to Edit Your Billing Address](https://en.support.mention.com/en/articles/1904658-how-to-edit-your-billing-address.md)
- [How to Cancel Your Mention Subscription](https://en.support.mention.com/en/articles/5099851-how-to-cancel-your-mention-subscription.md): Follow these steps to cancel your Subscription

## Analytics

- [How to Export Data From Mention](https://en.support.mention.com/en/articles/5580795-how-to-export-data-from-mention.md): Learn about the different areas in the platform where you can export Mention data
- [How to View Recent Exports & Scheduled Reports](https://en.support.mention.com/en/articles/4167502-how-to-view-recent-exports-scheduled-reports.md): Take a deeper look on your scheduled Reports and latest Exports
- [The Mention Dashboard Explained](https://en.support.mention.com/en/articles/6029091-the-mention-dashboard-explained.md): Review the performance of your Mention account through the Dashboard.
- [QuickChart Explained](https://en.support.mention.com/en/articles/4028629-quickchart-explained.md): How to efficiently generate graphs from QuickChart
- [The Influencer List Explained](https://en.support.mention.com/en/articles/4108293-the-influencer-list-explained.md): Learn about the benefits of making influencers list inside the influencer dashboard
- [What do the modules in my Reports mean \(reach, volume, influencers, etc\)?](https://en.support.mention.com/en/articles/2040978-what-do-the-modules-in-my-reports-mean-reach-volume-influencers-etc.md)
- [Mention KPIs Explained](https://en.support.mention.com/en/articles/4028229-mention-kpis-explained.md): Learn about the metrics that Mention fetches
- [Emotion Analysis Explained](https://en.support.mention.com/en/articles/9868734-emotion-analysis-explained.md): A New Way to Analyze Your Mentions
- [The Influence Score Explained](https://en.support.mention.com/en/articles/5478430-the-influence-score-explained.md): Discover how to better identify trending content in your Feed.
- [The Reach Metric Explained](https://en.support.mention.com/en/articles/1904668-the-reach-metric-explained.md): Learn about the metric that will indicate the potential views a post may receive
- [Sentiment Analysis Explained](https://en.support.mention.com/en/articles/2041310-sentiment-analysis-explained.md): Identify easily your promotors and detractors!
- [Mention Reports Explained](https://en.support.mention.com/en/articles/2046210-mention-reports-explained.md): Learn about the types of reports that Mention offers
- [How to Create a Data Report](https://en.support.mention.com/en/articles/4319640-how-to-create-a-data-report.md): Create a data report to visualize KPIs on your gathered mentions
- [How to Edit or Filter a Report](https://en.support.mention.com/en/articles/6436506-how-to-edit-or-filter-a-report.md): Learn how to customize the visualizations of your Mention Reports
- [How to Schedule a Report](https://en.support.mention.com/en/articles/1904640-how-to-schedule-a-report.md): How to send an analytics report to external recipients.
- [How to Share or Export a Report](https://en.support.mention.com/en/articles/5170694-how-to-share-or-export-a-report.md): Learn how to share reports to users or colleagues outside of Mention
- [How to View a List of Mentions](https://en.support.mention.com/en/articles/5207722-how-to-view-a-list-of-mentions.md): Learn how to enhance the data of your Reports and export the content for your teams
- [What are Unclassified Mentions?](https://en.support.mention.com/en/articles/3491216-what-are-unclassified-mentions.md)
- [How to View Trending Hashtags in Social Analytics Reports](https://en.support.mention.com/en/articles/5467313-how-to-view-trending-hashtags-in-social-analytics-reports.md): Learn about the popular topics that are being discussed

## Notifications

- [Notifications Explained](https://en.support.mention.com/en/articles/1851654-notifications-explained.md): Learn about the type of notifications offered in your account
- [Why am I Not Receiving Email Notifications?](https://en.support.mention.com/en/articles/1904705-why-am-i-not-receiving-email-notifications.md): Learn how to troubleshoot missing email notifications.
- [How to Unsubscribe From Mention Emails](https://en.support.mention.com/en/articles/4091814-how-to-unsubscribe-from-mention-emails.md): How to remove my contact from the emailing list
- [How to Get an Email Notification for New Mentions](https://en.support.mention.com/en/articles/6136355-how-to-get-an-email-notification-for-new-mentions.md): Learn how to configure email notifications for new mentions in your alerts

## Monitoring

- [Mention Sources Explained](https://en.support.mention.com/en/articles/1851655-mention-sources-explained.md): Discover the sources that Mention can monitor with your keyword searches in mind.
- [Geolocation Monitoring Explained](https://en.support.mention.com/en/articles/9676302-geolocation-monitoring-explained.md): Discover how to monitor specific countries in your alerts
- [Mention Monitoring Frequently Asked Questions \(FAQ\)](https://en.support.mention.com/en/articles/9441228-mention-monitoring-frequently-asked-questions-faq.md): Are hashtags monitored, does Mention crawl emoji, why is my article or post not appearing.

## Social Accounts

- [How to Connect a Social Account to Mention](https://en.support.mention.com/en/articles/2464797-how-to-connect-a-social-account-to-mention.md): Connect a social account in order to use the social account reports
- [The Benefits of Connecting a Social Account Explained](https://en.support.mention.com/en/articles/5921207-the-benefits-of-connecting-a-social-account-explained.md): Once connected , you can engage with your social platforms right on your account!
- [How to Manage Your Connected Social Accounts](https://en.support.mention.com/en/articles/2464694-how-to-manage-your-connected-social-accounts.md): Learn how to share, restrict, delete, or refresh a social account with Mention.

## Integrations

- [Mention Alert Integrations Explained](https://en.support.mention.com/en/articles/4046125-mention-alert-integrations-explained.md): Connect your Mention Alerts with other tools!
- [How to Use the RSS Integration](https://en.support.mention.com/en/articles/1904692-how-to-use-the-rss-integration.md): Learn about RSS feeds in your Alerts and Account Settings
- [How to Use the Slack Integration](https://en.support.mention.com/en/articles/1904621-how-to-use-the-slack-integration.md): Receive your mentions directly in your Slack channels.
- [API Access Explained](https://en.support.mention.com/en/articles/1904644-api-access-explained.md): Integrate Mention's data in your website or applications

## Publish & Respond

- [Publish and Respond Update 2025](https://en.support.mention.com/en/articles/11517833-publish-and-respond-update-2025.md): Mention will depreciate access to the Publish + Respond features.
- [The Respond Feature Explained](https://en.support.mention.com/en/articles/3638160-the-respond-feature-explained.md): Learn how to activate Respond in your account and begin replying to messages in your inbox
- [The Approval Workflow Explained](https://en.support.mention.com/en/articles/6633041-the-approval-workflow-explained.md): Learn how to activate and manage your team members through the Approval Workflow
- [How to Create & Schedule Posts on the Content Calendar](https://en.support.mention.com/en/articles/2455504-how-to-create-schedule-posts-on-the-content-calendar.md): Learn how to use the Composer on Mention Publish to create and schedule content from all of your social accounts
- [How to Preview & Manage Posts on Your Calendar](https://en.support.mention.com/en/articles/4339395-how-to-preview-manage-posts-on-your-calendar.md): Learn how to navigate the calendar and modify your posts before they are scheduled using the Composer!
- [How to Adjust the View of the Content Calendar](https://en.support.mention.com/en/articles/8280771-how-to-adjust-the-view-of-the-content-calendar.md): Learn how to filter and organize your Calendar to fit your needs.
- [How to Organize Posts With Calendar Tags](https://en.support.mention.com/en/articles/6999845-how-to-organize-posts-with-calendar-tags.md): Learn how to create and apply tags to your social media posts on Publish
- [Publishing Image and Video Specifications](https://en.support.mention.com/en/articles/4319510-publishing-image-and-video-specifications.md): Review the multimedia that you can attach to your posts on Publish
- [How to Review Post Analytics in the Content Calendar](https://en.support.mention.com/en/articles/8174456-how-to-review-post-analytics-in-the-content-calendar.md): View the performance of your published posts on social media
- [How to Transfer Drafted Posts to the Content Calendar](https://en.support.mention.com/en/articles/6746923-how-to-transfer-drafted-posts-to-the-content-calendar.md): Learn how to navigate the Draft folder and convert content from Draft to Scheduled on your Calendar
- [How to Bulk Post Content in Publish](https://en.support.mention.com/en/articles/8284759-how-to-bulk-post-content-in-publish.md): Learn how to schedule multiple posts on your Composer
- [How to “@” Mention a Social Media Account in Publish](https://en.support.mention.com/en/articles/3637927-how-to-mention-a-social-media-account-in-publish.md): Discover how to mention accounts within the Content Calendar
- [How to Save, Edit, Share, and Store Posts in the Drafts Page](https://en.support.mention.com/en/articles/8291923-how-to-save-edit-share-and-store-posts-in-the-drafts-page.md): Learn how to organize and modify your un-scheduled posts into your Drafts
- [How to Add Media to the Content Library](https://en.support.mention.com/en/articles/6365368-how-to-add-media-to-the-content-library.md): Pre-upload and manage content for your scheduled posts