Unfortunately, not every article or Social mention informs us what Country the mention is coming from. When this happens we mark these mentions as undetected.

★ How to deal with this in Basic Alerts

You can make sure these mentions come in by selecting the Get mentions without country information in the Countries section of your Basic Alert.

Some mentions do not come with location-related information, either because such information is hidden, or because the mentions come through a service that has a location which does not reflect the end-user's (Facebook, Instagram, YouTube). You can specifically monitor such mentions - in which case we advise you to add restrictions such as Languages, so that you'll still keep getting relevant mentions only.

★ How to deal with this in Advanced Alerts

If you want to monitor mentions without Country information through the Boolean Query, you need to add the following:


Here, we're looking for "Nike Air Max" mentions that come from undetected countries, and we're adding a language constraint (lang:fr):

Can I combine specific and undetected Countries in the same query?

Of course! Let's consider our example - we want to know all about Nike Air Max, either in France when we know for sure the information comes from this Country, or at least in French when we can't be certain of the Country of origin of the post. The query would then be:

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