When you add a social account to Mention, it is only shared to your account and not your teammates. You have the right to share or remove access to the Accounts you connect to Mention.

Share a Social Account

You can grant your colleagues access to the social profiles you connect to Mention. This allows them to interact with mentions in your feed, schedule posts, create Social Analytics reports, or respond to direct messages.

To grant your teammates permission to your Social Accounts, you need to go in your Settings, and click on the + button under the Access tab:

Share a Social Account in Mention

The share window will appear and allow you to choose multiple teammates or all teammates to share the Account with. Once you are finished, you can click on Done:

Choose your Teammates

In our example, Sandra and Hortense now have access to our Twitter page within Mention.

Restrict access to a Social Account

As above, you need to access your Social Accounts list. Next, click on the + symbol of the Social Account you want to restrict.

Untick the teammates you want to restrict access to, and click on Done. Once this is done, your teammates will no longer be able to access the Social Accounts feature for the Social Accounts you restricted, across with the rest of features linked to this access.

Delete a Social Account

You also have the option of completely deleting the Social Account from your Mention platform which also restricts access to everyone who was previously using it.

To do this, click on the ⚙️symbol under Settings:

Delete a Social Account in Mention

From there, you just need to confirm that you want the Social Account permanently removed from Mention.

❗️Please note that removing the Account also removes the content from Publish, Respond, and your Reports.

Removing a Social Account

Removing Facebook Social Accounts within Mention

If you would like to remove your Facebook social accounts from Mention, the deletion procedure is completely the same! However, it is important to note that removing Facebook from the Mention platform does not fully remove the integration from Facebook’s systems. To fully remove the connection between Mention and Facebook, you need to follow this procedure:

  • Login to Facebook

  • Go to Settings

  • Click on Business Integrations

  • From there, you will see Mention’s integration that you can remove.

Did this answer your question?