This article explains how to create a Basic Alert in Mention. Basic Alerts let you monitor general topics across the web and social media using keyword searches and monitored pages.

Basic Alerts monitor broad topics using up to 15 keywords and a selection of supported sources and monitored pages. They fetch only new content after the alert is created.

In your Mention Alerts, you will primarily use keyword monitoring to monitor conversations online. During Alert creation, you will be asked to add keywords or phrases to your search boxes. Mention will begin monitoring the web and social media and will fetch content that matches the search query you've built using your keywords.

You can monitor up to 15 total keywords on a basic alert:

If you need more, consider using an Advanced Alert.

Monitored pages allow you to fetch new posts and reviews from specific social media accounts, regardless of your keyword settings. These include:

Below we've provided a walkthrough of how to create a Basic Alert.
​

In your Feed, click Add a New Alert, then choose Basic Alert.
​

Your Basic Alert consists of three boxes:

Use the Mention Preview to get an estimate of the number of mentions you might consume over a 30 day period, with the current alert settings.
​

The preview pdates in real time when you adjust your query. Estimates are based on stored data in Mention’s database.

Select the sources your alert will monitor. Add URLs to exclude inside Blocked Websites.
​

Target countries or languages to refine your results by toggling on "I want to select specific countries," or "I want to select specific languages."

Alerts default to monitoring all countries. You may monitor up to 10 specific countries with a basic alert. If you need more, consider using an advanced alert.
​

Here you can add specific URLs to monitor specific social media accounts for Twitter/X, Instagram, or Facebook, regardless of your keyword settings. You can also monitor specific review websites.

Give your alert a title. If left blank, Mention generates one based on the first primary keyword.

In this section, we are going to look at a few search query examples and share some best practices for your new alerts.

This user wants to monitor their brand Samsung, only when one of their products is also mentioned. Adding the brand name in the primary keywords box, and then the product names in the secondary keywords box is a great way to accomplish this:

This query monitors:

This user is primarily interested in monitoring the topic of FedEx EVs (electronic vehicles). To ensure that they fetch relevant data, they decided to include the common misspellings of FedEx in their query.

This query monitors:

The secondary keyword box is a great area to write alternative spellings or misspellings of the key topics you are monitoring. If you decide to create your alert with misspellings, please make sure to add some primary and excluded keywords to your alert so you do not fetch too much irrelevant data.

Thank you! If you have any questions, please contact [email protected]