Answering your community is not as easy as it seems. Especially when you start to handle a lot of social activity on a daily basis. Sometimes, it’s better to delegate certain topics to another team member or expert.
The assignment feature in Respond will help you organize your conversations efficiently and effectively.
When you receive a new conversation, it is listed as Unassigned by default. All you have to do is to click on the Assignment dropdown at the top of the conversation and choose the Team Member that should handle the conversation!
❗️Please note that you need to share your Social Account with your Team Member(s) in Respond in order to assign them conversations.
Once the conversation is assigned, the assignee will receive an email and browser notification to make sure that he is aware of the assignment. They will then receive all future notifications related to this conversation, such as new messages.
The list of conversation can be filtered for you to better organize your Social Media interactions. You can even filter this list by assignment, so you will be able to see the open conversations that you have already assigned and manage answering priorities.
👉 Know more about how to use Respond here.