Manage your conversations using Respond

Reply to your Social Media comments and private messages

8 articles in this collection
Written by Rodrigo Araujo, Pierre-Marie Mogenet, and Estefania Rodriguez Merino

Answer your conversations in Social Media

Be reactive and ensure your customers' satisfaction

Written by Pierre-Marie Mogenet
Updated over a week ago

How to get started with Respond

Follow these steps to set up Respond properly!

Written by Rodrigo Araujo
Updated over a week ago

Open and close conversations

Close conversations when you answer them to empty your social inbox

Written by Rodrigo Araujo
Updated over a week ago

Assign a conversation

Collaborating with your team in Respond by assigning conversations

Written by Rodrigo Araujo
Updated over a week ago

Activate and disable a Social Account in Respond

What is the purpose of the Social Account activation and how does it work

Written by Rodrigo Araujo
Updated over a week ago

Share a Social Account in Respond

How to share your account in Respond to start collaborating with your team

Written by Pierre-Marie Mogenet
Updated over a week ago

FAQ

Which Social Account can I use in Respond?

Types of social accounts supported in the Respond feature

Written by Pierre-Marie Mogenet
Updated over a week ago

What's the difference between connection and activation?

Connecting or activating your Social Accounts in Mention

Written by Estefania Rodriguez Merino
Updated over a week ago