Online reviews are the biggest source of social proof today and an essential part of the decision-making process of customers. Within your alerts, you will be able to monitor a specific product or business from a list of over 75+ review websites offered by Mention. Through monitored reviews, you will gain a clearer understanding of the online footprint left by your business or your competitors.
Review sites are available for paid subscriptions that have access to the Basic, Standard, and Advanced alerts. Below, we will go over the process for adding and editing a review website to your alert!
Review Pages Configuration
All of the review sites that your alert is monitoring will be found in the Review Pages section. This section will provide a list of review URL's that are already attached to your alert. You have the option of :
Adding a new review site URL to your alert if your quota allows
Editing the title or URL of an existing review
Removing the review from your alert monitoring
On top of these editing features, we also offer the full list of 50+ review sites that Mention monitors ! Below, we will explain the configuration of this page for the different alert types:
Basic & Standard Alert:
Supported Review Pages: this list will provide all of the review websites that Mention can monitor in the Review Pages feature.
Title: here, you can add a title for the review to remind you what it is tracking!
URL: in this section, you can add the URL of the review page you want to monitor.
All Reviews: this list will display the active review pages that your alert is currently monitoring
Quota: at the bottom, you will find the quota of reviews that you can add to your alert.
💡 Helpful Tips & Clarification
If you hover over the list of reviews, you have the option of clicking on a review and editing the title or URL! You can adjust these reviews at any time.
To delete a review, simply hover over the bin and remove it from your monitoring.
Feel free to add helpful titles that will identify the multiple review pages you are monitoring with your alerts.
Advanced Alert:
The Mention Advanced Alerts will for review monitoring within the Monitored Pages tab. Here, you can simply add the URL of the review site and Mention will auto-populate the title for you!
💡 Helpful Tips & Clarification
To delete the review from your monitoring, simply hover over the 'x' on the left hand side and remove the URL!
You cannot edit the title or URL at this time on the advanced alert. To adjust the URL, please re-add it to your list!
Adding a Review Site to an Alert
You have the option of adding a monitored review site to your alert during alert creation or in edit mode after your alert is created. Nonetheless, once a review website is added to your alert, mention will fetch all new reviews from the website.
❗Please note that Mention does not fetch historical data for review websites. Adding a review site to an existing alert will not retroactively bring in older reviews.
Please follow the steps below to help you add a review page to your alert:
★ Basic Alert:
Find the Review Pages tab
Alert Creation: the Review Pages banner will appear during the third step of your alert creation process. Please click on the banner to open the page.
Alert Editing: please click on Edit Alert and head over to Review Pages tab.
Add a title to the review page.
Copy and paste the URL of the review page.
Save your alert!
❗Please note that the Review Pages tabs will not appear for the Mention Basic Plan.
★ Standard Alert:
Head over to the Monitored Pages & Review Pages tab in your alert. The Review Page feature should appear on the right hand side.
Alert Creation: you will see the tab on the top of your screen
Alert Editing: click on 'edit boolean keyword search' first and then the page will appear.
Add a title to the review page.
Copy and paste the URL of the review page.
Save your alert!
★ Advanced Alert:
Head over to the Monitored Pages tab in your alert.
Alert Creation: you will see the tab on the top of your screen
Alert Editing: click on 'edit boolean keyword search' first and then the page will appear.
Copy and paste the URL of the review page.
Save your alert!
Fetching the Correct Review Website URLs
In your Mention alerts, you will need to add the specific review page URL of the website you are attempting to monitor. This will guarantee that Mention fetches the correct content from the different review websites. At this time, Mention has the ability to monitor reviews from:
Traditional Review Websites: Travelocity, Trustpilot, Yelp, and more!
Commerce Websites: Target, Amazon, Walmart, and more!
Local Reviews via Search Engines: Google Local, Yahoo Local, and more!
★ Review Websites & Commerce Sites
With regards to these sites, please follow these steps:
Go to the website and search for the brand, service, or product.
Find the specific profile of what you searched.
From there, copy the URL of the profile and paste it into Mention!
💡 Helpful Tip: typically the URL you copy will include lengthy text that follows the domain URL. Example:
https://www.tripadvisor.com/ ❌
https://www.tripadvisor.com/Attraction_Review-g187147-d188757-Reviews-Louvre_Museum-Paris_Ile_de_France.html ✅
⚙️ Troubleshooting Invalid URLs: if you receive an invalid URL error, please review the profile URL you copied into Mention. Some websites will require you to click on an extra tab titled Reviews / Ratings.
Sometimes, the reviews / ratings section will appear by text or other times you may see stars/symbols! Regardless, please try to click on these sections and copy the URL you are given once the reviews appear!
If this does not work please feel free to contact the Mention Support team!
★ Local Reviews
Search engines like Google are also areas to view reviews especially with regards to local business! If you would like to monitor the reviews from these search engines, you will need to follow a specific process to find the correct URL.
Thank you and best of luck with your review monitoring! Please do not hesitate to contact the Mention Support team or your Account Manager for further assistance and questions.