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Divide your Quota Between Workspaces
Divide your Quota Between Workspaces

Learn how to manage data consumption for your alerts

Rodrigo Araujo avatar
Written by Rodrigo Araujo
Updated over a week ago

Within your Mention account, your allotted quota is dispersed equally amongst all of your workspaces. As a Mention Administrator, you have the option of placing specific parameters on your account to ensure that your quota consumption is properly managed.

If you are using Mention with other team members, you can ensure that your colleagues do not accidentally consume all of your data in a short period of time by placing limits on quota consumption.

If you are an agency using Mention, you can use the quota parameters to properly invoice your clients that are receiving data. You have the option of adjusting the quota limits at any time depending on a client's data needs. If your clients require more quota, you can increase their data consumption and re-adjust their billing contract.

In this article, we will teach you how to configure these parameters to the workspaces in your account. Here is the agenda for today:


Overview of Quota in Mention

The quota in your Mention Account is categorized by your overall Plan Consumption and your Mentions Quota. These two quotas consume data in different ways so it is important to understand how they work.

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★ Plan Consumption

Plan Quota is a fixed number based on your subscription and it refers to account usage in Mention. Here is a breakdown of your Mention Plan quota:

  • The number of alerts that can be created on your account

  • The number of social accounts that can be connected to your account

  • The number of users that can be added to your account

  • The number of reports that your team members can create on the account

💡 Mention will refund you this quota any time you delete an alert, user, social account, or report. For example, let's say you want to create a new report on your account but you have already hit your 10 report limit. If you delete a report, this will grant you the quota you need to create another one.

If you are a Mention Admin, you can review the Plan Consumption by opening your Account Settings and heading over to the Quota or Admin Quota tab. Here, you will see a breakdown of the Plan Consumption:

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★ Mentions Quota

Your Mentions Quota is the number of mentions that you can receive every 30 days. Whenever you receive a mention, it will be deducted from this mentions quota. Let's say your subscription offers 10,000 mentions a month. If you receive 2,000 mentions in a day, then you have 8,000 mentions left for the remainder of your 30 day cycle.

Unlike your Plan Consumption, the Mentions Quota cannot be refunded. Once a mention is collected, it will be deducted from the quota. Please note that deleting or spamming mentions will not refund the quota. Your Quota will refresh automatically after 30 days.

❗If you have accidentally exceeded your Mention Quota, please contact your dedicated account manager to discuss quota adjustments!

If you are a Mention Admin, you can review your Mentions Quota consumption in these three ways:

  • Hover over the percentage number on your Navigation Page to view the consumption of quota for your current cycle:

  • Head over to the Quota tab and review the Mentions box to view the number of mentions you have left for this cycle.

  • Go to the Quota page and scroll to the bottom of the page to Quota by Alert. This section will divide your quota consumption by the alerts in the workspace you are on:


Manage the Quota of Multiple Workspaces

In this section, we will teach you about the Mentions section of the Admin Quota page. This area will allow you to manage the quota of all of the workspaces in your Account. Within this section, you will be able to decide the total number of mentions quota that each workspace can have.

⚙️ The Admin Quota tab will only appear when you have two or more workspaces in your account. If you have one workspace, then you will only see the Quota tab.

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1.Access the Mentions Section in the Quota Page

If you are a Mention Administrator, you will have access to the Admin Quota tab in Account Settings. Please click on this tab and then click on the Mentions section that appears at the top of the page:

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2.Divide the Quota

Once the page is open, you will see a list of your workspaces with the total number of mentions quota that you can receive per month. By default, each workspace will have the infinity icon turned on meaning that they do not have a quota limit.

In order to manually change the quota, please follow these steps:

  • Head over to the right-hand side and click on the infinity symbol to turn off the unlimited quota. This will activate the slider that will allow you to adjust quota.

  • You have the option of utilizing the slider to adjust the quota limit for your workspace or writing a number in the box to set the quota limit.

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Extra Information Regarding Unused Mentions Quota:

You have the option of adjusting the quota limit for workspace or multiple spaces. If you are adjusting the quota for multiple spaces, you will notice that the sliders on your page will display two colors:

  • The dark blue color represents the number of mentions that the space can receive with the quota limit you placed. You will see the total number of mentions that the space can receive on the right-hand side.

  • The light blue color represents the number of mentions that you still have available for your entire account. You have the option of granting these extra mentions to a specific workspace or using them for a new workspace that you will create.


Manage the Quota of Alerts in a Workspace

Now that you understand how to manage the quota of different Workspaces, we will now teach you how to adjust the quota for each alert. This process will allow you to set limits for each alert within a Workspace and it will ensure that an alert is not over-consuming data.

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1.Access the Correct Workspace

As a Mention Administrator, you can adjust the mentions quota for your alerts after the alert is created. To conduct this process, please switch to the workspace that has the alerts that you want to manage. The Quota page will adjust to show the alerts of the workspace that you are currently accessing.

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2.Divide the Quota of your Alerts

Once you are on the correct workspace, please click on the Quota tab and select the Mentions section that appears. From there, you will see the list of alerts that are created in the Workspace:

On this page, you will see the total number of mentions quota that the workspace has access to. This number may change if you grant the workspace more or less quota. In order to adjust the quota for each alert, please follow these steps:

  • Head over to the right-hand side and click on the infinity symbol to turn off the unlimited quota. This will activate the slider that will allow you to adjust quota.

  • You have the option of utilizing the slider to adjust the quota limit for each alert or writing a number in the box to set the quota limit.


Thank you! If you have any questions, please do not hesitate to reach out to [email protected].

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