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Manage the Quota of your Mention Alerts
Manage the Quota of your Mention Alerts

Learn how to divide the amount of mentions each alert can receive in your account

Rodrigo Araujo avatar
Written by Rodrigo Araujo
Updated over a week ago

Within your Mention account, your allotted quota is dispersed equally amongst all of your workspaces. As a Mention Administrator, you have the option of placing specific restrictions of your account to ensure that your quota consumption is properly managed.

If you are using Mention with other team members, you can ensure that your colleagues do not accidentally consume all of your quota and resources in a short period of time by placing limits on quota consumption.

If you are an agency using Mention, you can use the quota parameters to properly invoice your clients that are receiving resources. You have the option of adjusting the quota limits at any time, depending on a client's resource needs.

In this article, we will teach you how to configure these parameters to the workspaces in your account. Here is the agenda for today:

  • Overview of Quota in Mention

  • Quota management of a Single team

Overview of Quota in Mention

The quota in your Mention Account is categorized by your overall Plan Consumption.

Your plan Quota is a fixed number based on your subscription, and it refers to account usage in Mention. Here is a breakdown of your Mention Plan quota:

  • The number of alerts that can be created on your account

  • The number of social accounts that can be connected to your account

  • The number of users that can be added to your account

  • The number of reports that your team members can create on the account

★ Dropdown menu

In this section, you'll find a user-friendly interface with a drop-down menu waiting for you to select:

  • ‘All global management’ to have an overview of your account quota and set restrictions per workspace,

  • or you can select a specific workspace to have an overview of that specific workspace only.

★ Mentions Quota

[Your Mentions Quota is the number of mentions that you can receive every 30 days, for all of your workspaces. Whenever you receive a mention, it will be deducted from this mentions quota. Let's say your subscription offers 10,000 mentions a month. If you receive 2,000 mentions in a day, then you have 8,000 mentions left for the remainder of your 30-day cycle.

Unlike your Plan Consumption, the Mentions Quota cannot be refunded. Once a mention is collected, it will be deducted from the quota. Please note that deleting or spamming mentions will not refund the quota. Your Quota will refresh automatically after 30 days.]

★ Alerts, Reports, Social Quota and Users

The Mention plan you’ve opted for, define the quantity of alerts, reports, social account and users available for your subscription.

💡 Any time you delete an alert, user, social account, or report, your resources are correctly updated. For example, let's say you want to create a new report on your account, but you have already hit your 10 report limit. If you delete a report, this will grant you the quota you need to create another one.


Quota management of your Workspaces

In this section, we will teach you how to manage the quota of all the workspaces in your Account. Within this section, you will be able to decide the total number of different resources that each workspace can have.

  1. Manage the alerts’ quota of your workspaces

In the Alerts tab, you have the option to control the generation of alerts per workspace and manage your overall quota effectively. If you're operating as an agency, you can strategically allocate more alerts to a specific workspace, especially if it pertains to a client with the highest budget dedicated to brand management, for example.

Simply utilize the slider to adjust the quota limit for your workspace, or write a number in the box to set the quota limit.

Mention provides the flexibility to set the total of restrictions on the difference workspaces higher that is actually superior to you actual plan limit,

For example, if the total number of alerts in your plan is defined to 10, you can customize your quota distribution across different workspaces. Let's say you set a limitation of 7 alerts for Workspace 1 and 8 alerts for Workspace 2. This means that the total of alert restrictions across your workspaces is 15 alerts, exceeding the base plan limit of 10 alerts.

However, the flexibility of this feature allows users within each workspace to create alerts as long as they adhere to the specific restrictions set for that workspace. So, while the cumulative restrictions may be higher than the plan's total, users can still create alerts within their individual workspace limits, ensuring that the maximum number of alerts for the entire plan is not exceeded.

This proves beneficial when you are uncertain about which workspace will require more alerts for their tracking needs. It allows you to avoid penalizing a less active workspace in favor of one with higher activity. However, it's important to note that if the cumulative number of alerts across all your workspaces reaches the set quota, further alert creation will be automatically halted.

Additionally, you have the option to set up a workspace with no limitations on the alert quota, granting it full administrative privileges. On the other hand, you can choose to impose a creation limit on another workspace. This versatility ensures that you can tailor your alert management strategy to fit the unique requirements of each workspace within your system.

For the Alert Quota you can’t set a restriction lower than the current alerts already created in a specific workspace. For example, if a specific workspace has already 5 alerts created, and you can’t set a limit lower than 5.

  1. Manage the mentions’ quota by workspace

Now, you might wonder how to divide your mentions quota by workspace, to avoid one of the workspace consuming too much of the global quota. To do so, please head to the Mentions tab inside your quota page. Here, select a workspace if necessary, and utilize the slider to adjust the quota limit for your workspace, or write a number in the box to set the quota limit.

The Mentions Quota is the only area where you can set a restriction lower than the current volume of mentions that are already fetched. For example, If you find yourself in a situation where an alert has already fetched 1000 mentions halfway through the month, and you can adjust this limit to 100 mentions. This allows you to avoid waiting for your quota of mentions to be reset the following month, before updating the mentions quota of the workspace.

  1. Manage your reports or social accounts’ quota by workspace

The number of reports available within your subscription is also subject to limitations. Depending on your priorities and budget allocation, you may find it necessary to allocate a greater number of reports to one workspace over another. The process is once again straightforward and can be accessed through the reports tab on the quota management page.

If you want to limit the number of social accounts per workspace, the process is exactly the same inside the social accounts tab.


Quota management of a single team

As a manager, you probably want to keep an eye on the quota consumption of your team and make sure that your resources are conveniently allocated. In the following paragraphs, we will walk you through the multiple ways to reach that goal.

  1. Global quota of your team

The quota of mentions, alerts, reports and social accounts available for your team defined by the admin. If you don’t have multiple workspaces, you will have access to the entire quota included in your subscription by default.

[Screenshot]

On this page, you will see the total number of mentions quota that the team has access to. This number may change if your admin grants the team more or less quota.

  1. Quota of mentions by alerts

At times, you may observe that a specific alert is generating a substantial volume of mentions, consequently consuming a significant portion of your team quota. It's important to note that this high activity may not align with the top priority of your team, as the tracked topic might not be your primary focus. In such situations, it's advisable to reassess the number of mentions by alert. You can do so by simply going to the Alerts Tab and looking at the total quota consumed.

  1. Manage the mentions’ quota by alerts

Now, you might wonder how to divide your mentions quota by alerts, to avoid one of the alerts consuming too much of the global quota. Here, select an alert and utilize the slider to adjust the quota limit for your alert, or write a number in the box to set the quota limit.

If you find yourself in a situation where an alert has already fetched 1000 mentions halfway through the month, and you can adjust this limit to, for example, 100 mentions. This allows you to avoid waiting for your quota of mentions to be reset the following month, before updating the mentions quota of the alert.

User/Guest:

❗If you have accidentally exceeded a resource, please contact your dedicated account manager to discuss quota adjustments!

Thank you! If you have any questions, please do not hesitate to reach out to [email protected].

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