You want to start using Mention to answer your conversations in Social Media. Good choice! You just need to follow these steps:
1. Add your Social Accounts
The first step to using Respond is to connect and activate your Social Accounts on the feature.
If you have not connected a Facebook or Twitter account to Mention, you will see the option to Connect Your First Social Account in Respond. Once you connect your Account through this page, Respond will automatically activate and start fetching conversations!
If you already have a Facebook or Twitter Account connected to Mention, you will see the option to choose a linked Account and start using Respond! You can always add more accounts later as well.
★ Activate a connected Social Account
To add more Accounts in the Respond interface, you can go to the left sidebar and press on the + symbol of the feature. From there, you can choose the Accounts that are already connected!
2. Answer to a conversation
Once your Social Account is connected and activated, we will start fetching conversations!
A conversation is created for:
Direct Messages sent on your Facebook Business Page and Twitter Account
Posts on your Facebook Business Page
Comments on your Facebook Business Page’s posts
To answer, simply write your message and hit the Send button!
⚙️ When you receive a direct message from Facebook, you have 7 days to reply to the message. After 7 days, you won't be able to reply to the message from Respond. You'll need to access Facebook's native platform for any messages that are older than 7 days.
This is a limitation due to Facebook's privacy policy.
Thank you! If you have any questions, please contact support@mention.com.