All Collections
Manage your conversations using Respond
Remove a Social Account from Respond
Remove a Social Account from Respond

Learn how to remove your social accounts from the Responder messenger

Rodrigo Araujo avatar
Written by Rodrigo Araujo
Updated over a week ago

If you do not want to use Respond for specific social media accounts, you can disconnect them at any time. You will need to access Respond's Settings page to manually remove the connection from your account.

In order to disable a social account from Respond, please follow these steps:

1. In Respond's platform, please find the social account that you want to disable from your list of accounts.

2. Once found, please hover over the account and a ⚙️ icon will appear. Click on this button to open Respond's Settings:

3. On the Settings Page, click on the bin icon to disable the social account:

4. A pop-up will appear asking you to confirm your decision. Once you confirm, the social account will be removed from your Respond messenger!

⚙️ Disabling a Social Account from Respond will not remove it from your Mention account. It will simply disable it from the Respond messenger. If you want to fully delete the social account from Mention, you must go to your Social Account Settings page. To learn more, head to this article: Manage Social Account Access

Thank you! If you have any questions, please contact [email protected]

Did this answer your question?