In order to access Respond, you will need to connect one of the following social media accounts to Mention:
Facebook Business Page
Instagram Business Account
Twitter Account
❗At this time, Respond does not support the following social accounts:
Facebook personal profiles
LinkedIn Pages or personal profiles
Once your social accounts are connected, you can activate Respond and begin receiving direct messages from any profiles that message you on Facebook, Instagram, or Twitter.
In the next few sections, we will go over each supported platform for Respond:
At this time, you can connect any Facebook business page to Mention in order to access Respond. Once you connect a Facebook page, Mention will try to fetch recent conversations into your Inbox,.
For Facebook, Mention will fetch multiple types of messages:
Direct messages from your Facebook inbox.
Comments made to your Faceboo posts.
New posts that are shared onto your Facebook wall.
⚙️ Facebook Messages - 7 Day Expirations
When you receive a direct message from Facebook, you have 7 days to reply to the message. After 7 days, you won't be able to reply to the message from Respond. You'll need to access Facebook's native platform for any messages that are older than 7 days.
This is a limitation due to Facebook's privacy policy.
If you would like to receive messages from Instagram, you will need to connect an Instagram Business Account to Mention.
When you connect an Instagram Business Account, Mention will try to fetch recent conversations into your inbox.
⚙️ Grant Mention Access to your Instagram Messages
After you connect your Instagram Business Account to Mention, you will need to grant Mention access to your direct messages. To conduct this process, you will need follow this process:
Login to Facebook and find the Facebook Business Page that is connected to your Instagram Business Account.
Once you are on the Facebook Page, click on Settings.
From the Settings page, go to the tab titled Linked Accounts and click on the Instagram option.
Once you are on this page, make sure that the option Allow Access to Instagram Direct Messages is turned on.
For Twitter, you will need to connect any Twitter account to mention and you will begin to receive Twitter direct messages.
Once an account is connected, Mention will attempt to fetch recent messages from your inbox.
Thank you! If you have any questions, please contact support@mention.com.