In order to access Respond, you will need to connect one of the following social media accounts to Mention:
Facebook Business Page
Instagram Business Account
Once your social accounts are connected, you can activate Respond and begin receiving direct messages from any profiles that message you on Facebook, Instagram, or Twitter.
In the next few sections, we will go over each supported platform for Respond:
At this time, you can connect any Facebook business page to Mention in order to access Respond. Once you connect a Facebook page, Mention will try to fetch recent conversations into your Inbox,.
For Facebook, Mention will fetch multiple types of messages:
Direct messages from your Facebook inbox.
Comments made to your Faceboo posts.
New posts that are shared onto your Facebook wall.
If you would like to receive messages from Instagram, you will need to connect an Instagram Business Account to Mention.
When you connect an Instagram Business Account, Mention will try to fetch recent conversations into your inbox.
For Twitter, you will need to connect any Twitter account to mention and you will begin to receive Twitter direct messages.
Once an account is connected, Mention will attempt to fetch recent messages from your inbox.
Thank you! If you have any questions, please contact firstname.lastname@example.org.