Mention’s systems are configured to capture most of the data online. However, there may be times where you may find a mention online that was not included in your Alert. This can be due to different reasons such as Alert configurations, your Alert’s limitations, or online web restrictions.
Mention is a keyword crawler that matches the keywords or phrases in your Alert to online Web and Social Media platforms. Mention also takes into account the limitations you put on your search such as Languages or Country monitoring, blocked domains, and Alert updates. Please ensure the following when reviewing a missed mention:
Your Alert’s keywords are an exact match to the missed mention.
You aren’t excluding the Source of the mention that was missed.
You aren’t blocking any keywords or URL’s from your search.
Your Language and Country settings align with the missed mention.
Basic Alerts & Standard Alerts
Mention Basic Alerts and Standard Alerts begin to monitor new web data upon Alert creation and they do not track Historical Data. These Alerts will not track mentions that are already on the web.
Mention Advanced Alerts offer the Historical Data possibility as an add-on to the Company plan. However, if your alert does not have Historical Data activated before alert creation, then older content will not be fetched.
❗️Additionally, modifying an alert will only apply to new mentions after you change the settings. The modifications will not alter or track mentions that already appeared on the web.
Online web restrictions
Mention cannot bypass through most paywalls or websites with login pages. If the missed mention has these restrictions, our system cannot bring it in.
Mention cannot bypass crawling blockers imposed by online websites. There are some websites that do not allow tools like Mention and our competitors to crawl them for keywords. Due to this, we will not be able to fetch content from certain online sources.
After checking all the above you can contact us if you still identify a missed mention. Please send an email to firstname.lastname@example.org and we will look into it!