Mention’s systems are configured to capture most of the data online. However, there may be times where you may find a mention online that was not included in your Alert. This can be due to different reasons such as Alert configurations, your Alert’s limitations, or online web restrictions.

Alert configurations

Mention is a keyword crawler that matches the keywords or phrases in your Alert to online Web and Social Media platforms. Mention also takes into account the limitations you put on your search such as Languages or Country monitoring, blocked domains, and Alert updates. Please ensure the following when reviewing a missed mention:

  • Your Alert’s keywords are an exact match to the missed mention.
  • You aren’t excluding the Source of the mention that was missed.
  • You aren’t blocking any keywords or URL’s from your search.
  • Your Language and Country settings align with the missed mention.

Alert limitations

★ Basic Alerts

Mention Basic Alerts begin to monitor new web data upon Alert creation and they do not track Historical Data. These Alerts will not track mentions that are already on the web.

★ Advanced Alerts

Mention Advanced Alerts offer the Historical Data possibility as an add-on to the Enterprise plan. Otherwise, these Alerts also track new data as it appears on the web.

❗️Additionally, modifying an alert will only apply to new mentions after you change the settings. The modifications will not alter or track mentions that already appeared on the web.

Online web restrictions

Mention cannot bypass through most paywalls or websites with login pages. If the missed mention has these restrictions, our system cannot bring it in.

After checking all the above you can contact us if you still identify a missed mention. Please send an email to support@mention.com and we will look into it!

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