If you notice a mention in your Feed from Twitter, Facebook or Instagram, you can directly interact with it through the platform! First, you must make sure that your Social Accounts are connected to Mention.
Mention supports the following Social Account connections:
- Twitter profiles
- Facebook Business pages
- Instagram Business pages
Depending on your subscription, you can also add multiple Accounts from the same Social Media platform. In the Feed, you will be able to freely switch to different profiles as long as you have access to them. You will notice which Account you are by seeing the profile image and profile name in the bottom right corner.
Once your Social Account is connected, you will see in your Feed some options to interact with social media mentions through commenting, favoriting, and re-sharing posts. These are the possibilities we support per Social Media platform:
- Twitter: Like, Reply, or Retweet
- Facebook: Like or Comment
- Instagram: Like or Comment
To enhance your engagement capabilities, you can also use the Respond tool for direct messages on Facebook and Twitter. This feature in Mention allows you to navigate internal conversations in a fluid and organized manner between your Team and clients!