The Feed works like an inbox. It contains all the mentions from your different alerts, that you can open and view directly in Mention. It also allows you to organize and manage your mentions such as: edit Alert, share, mark as favorite, delete, tag, put in a folder, and more!
The Feed is composed of 4 sections:
1. The Navigation Bar
The Navigation Bar will be your guide through Mention's platform. In this area, you can switch between your Feed and other features such as Analytics, Social Account Management, or Account Settings! On top of this, the Nav Bar will also display your Mention Quota consumption and link you to the Mention Help Center!
2. The Alerts List
An Alert is a subject that you want to monitor. It can be your brand, your product, or any subject of your choice. It will be built around keywords that will be set up.
In this section, you will see the list of alerts you have access to! As you scroll through the list, Mention will display the title of alerts and the number of unread mentions.
When you click on an alert name, you will notice that it opens with multiple options. Here you will see:
The number of total mentions in your alert in grey and the number of unread mentions in blue
The multiple folders such as inbox, unread, favorites, spam, trash, etc.
If you created Tags , you will find a tags folder available
🧠 Paused Alerts: alerts that are appear faded with an orange symbol are alerts that are currently paused and not monitoring!
3. The Mentions List (for an alert)
A mention is any content that contains the keywords you're monitoring. It can be an article, a tweet, a video, or a post on a social platform.
The second section will provide the list of mentions captured for your specific alerts with a quick preview of the content. Information such as the title of a post, the source, and sentiment will give you insight about the context of the mention.
Here are some specifications about the Mentions Preview List:
The mentions preview list will organize your mentions in order by the time a new mention was fetched! New mentions appear at the top while old mentions appear at the bottom
Mentions that are bolded signify unread! Feel free to open those and view new content that has been fetched. Once opened, they will be un-bolded to signify you have reviewed them.
Mentions with a retweet symbol signify grouped mentions.
If Sentiment is included in your subscription, mentions will be marked by a positive (green dot) or negative sentiment (red dot). Neutral mentions will not have a symbol for sentiment.
When a Tag is applied to a mention, you will see the Tag name appear in the feed
🧠 Depending on your Subscription, you can use the list to filter and select your mentions, export the mentions or curate your feed (archive, delete, block a source or add to favorites). To organize your feed better, you can also create Tags and Saved Filter to be more efficient.
4. The Mention Preview Display
The fourth section is the Mention’s Display! The preview will open when you click on a mention from your list. Here, Mention will provide you with the following information:
A display of the website or social media platform of your fetched mention with your keywords highlighted
A task bar to curate the content in your feed or collaborate with team members. Options include changing sentiment, favoriting a mention, tagging your mention, assigning it to a teammate, or sharing the mention!
A section with the URL and influence score of the source
For social media mentions, you can reply to content once your social accounts are connected!
If you have any questions about your Mention Feed, please do not hesitate to contact firstname.lastname@example.org or your dedicated Account Manager!