To set up your Alerts correctly is essential to get the most accurate results in Mention. The first and most important step is to choose carefully the keywords that you want to monitor. After this, you will have to set the Social Accounts you want to track and choose the Sources, Languages, and Countries from which you want to receive your mentions. Let's start!
1. Add a new Alert
To get started, you will need to select in the left column at the bottom the option Add a new Alert. You can also create the first Alert directly when you access the platform for the first time.
2. Select My Company, A Competitor or Anything Else
You will find the below screen, where you will need to select the option My Company or Product, A Competitor or Anything Else, depending on what do you want to monitor. The bar at the bottom would bring you to the Advanced Alert settings (only available for Enterprise plans).
3. Name your Alert
You can use your main keyword or choose something that will help you well identify your Alert:
4. Define your keywords
On the first tab you can start listing the keywords you want to monitor using our available options: Optional, Required and Excluded keywords. To set up your alert, you can choose up to 5 keywords per module.
👉 Make sure you know how to write your keywords by checking this article.
5. Choose the pages that you want to monitor
The monitored pages allow you to track specific websites, social accounts, and review sites. The content from these pages will come up automatically without needing to be related to your keywords.
Adding a website will allow to:
- If you select "include own posts", you will receive all the content from this website even if the content doesn't match your keywords. This can be useful to track a competitor.
- If you don't select "include own posts", all the content from this website will be excluded even if it matches your keywords. It can be useful if you track your brand not to be spammed by your own content.
Adding a Twitter profile will us to collect every tweet mentioning your profile with @mention. If you select "include own post", it will also collect all the posts published by this profile. It can be useful to track a competitor
When adding a Facebook page, you have two available options:
- If you select Include own posts, you will receive all the content from this Facebook page even if the content doesn't match your keywords.
- If you selecting Include own comments, you will receive all the content from this Facebook page even if the content doesn't match your keywords.
You can add review sites to get every new review published about your brand or product.
The review sites that Mention monitors in Basic Alerts are Booking, Yelp, Trip Advisor, Google business, Amazon, Trustpilot, and Custplace.
8. Select the Sources that you want to monitor
You can select the Sources you want to get mentions from in the left menu of the next step:
👉 Get more information about the Sources that are available for Basic Alerts in your current plan.
8. Select the Languages
You can select up to 10 languages (per Alert) you want to get mentions from.
👉 Get more information about the Languages here.
9. Share the Alert with your Team members
Before launching your Alert, you can choose if you want to share it with your Team members or not. You can also share an Alert when it has already been created.
10. Save your alert
Click on View Results to save your Alert!
❗️Once you have created your Alert, you will see some historical mentions within the results. We are providing mentions from the 5 days before the Alert creation, but these mentions are not deducted from your Quota.
👉 Take a look at our video: How to create your first Basic Alert
What about the Countries?
You can either choose to receive mentions from anywhere or choose to receive mentions only from a set of countries (up to 10 per alert).
If you want to add a limitation on location, you'll have to go to the Alert Settings and choose the Countries you want to monitor.
❗️Please remind that the location of some mentions cannot be determined, especially Youtube, Facebook, and Instagram mentions. If you also want to receive the mentions from an unknown country, please select Mentions without country information in the Country list.