The Filters options within the Insights Center will be the same as the ones available in the Reports section.
They will be available for all the KPIs and all the visualizations you can select in the Insights Center. Here is a breakdown of your filters.
Please note that if you are not monitoring a specific source, you will not see their checkbox in your options.
Filtering by Sources can help you understand if the Volume or the Sentiment of your conversations changes drastically depending on the channel you look at.
If you are dealing with different markets, filtering by Languages or Countries can be helpful to identify differences and optimizations in the way you address them.
Tags are a great way to access a sharper analysis, whether it is about your campaigns, your products, or just parts of your business you want to be keeping track of. Make sure to check our article about Tag Settings to learn more about them!
The Search bar is useful to filter down the conversations around some topics : "Topic 1" OR "Topic 2".
Make sure to combine filters to get more relevant graphs!
Some options are also available for specific KPIs:
Volume can be displayed comparing it with the previous period.
For the Topics, by clicking on options, you will be able to hide keywords from your cloud of words.
Make sure to select the Tags you want to compare thanks to the option module.
Now you are ready to adjust your data!