Within the Mention platform, you have the option of connecting your Instagram Business Account. Through this connection, you will access feature such as Publish and Instagram Social Analytics Reports! In this article, we will walk you through following processes:


Tutorial Video

Mention Tip: We hope the tutorial video is helpful to you! Once you've connected your Instagram Business Account to Mention, please feel free to share access to your team members! You can grant access directly through your Settings page. From there, your colleagues are able to utilize Mention Publish!

To learn more, please head over to our dedicated article on account sharing: Manage the Access to your Social Accounts

📖 If you would like to view more details on what is covered in the video or if you would like to disconnect your account from Mention, please feel free to review the sections below!


Instagram Prerequisites

In order to connect your Instagram account to Mention, you must take into account the following prerequisites:

  • Your account must be a Business Account on Instagram

  • You must have a Facebook Page

  • Your Instagram Account must be connected to a Facebook page

📖 In this article, we will teach you about Instagram Business Accounts; however, if you would like to learn more about Facebook Pages or creating a Facebook Page, please head over to this article: Connect a Facebook Page to Mention

If the Instagram account you are using meets the perquisites from above, then you can scroll down to the next section of the article titled Connecting Instagram to Mention! If you do not meet the prerequisites just yet, do not worry! We will provide some assistance here:

⚙️ Set up a Business Account on Instagram:

If you are currently using an Instagram Profile, you can switch it to a Business Account using this quick process:

Instagram Mobile App:

  • Go to your profile and click on the top right corner (the 3 lines)

  • Head over to Settings and click on Account

  • From there, you can scroll down and click on Switch to Professional Account

  • Please fill out the business information such as category, contact info, etc.

  • Once you've filled everything out, you will be prompted with the option to connect your business account to a Facebook Page. Please connect your new business account to the dedicated Facebook Page of your business. This will ensure the connection to Mention's platform

Instagram Web Platform:

  • Click on your profile image and go to Settings (top right)

  • Head over to Switch to Professional Account on the bottom left-hand side

  • Click on the Business option and choose your category.

  • Please fill out the business information for your business. Once the information is ready, your Business Account will be created!

  • From there, follow the steps below to connect to Facebook!

Once you've finished setting up your Business Account and connected it to Facebook, you will be all set! From there, you will be able to connect your account to Mention.

⚙️Connect your Business Account to Facebook:

When you convert your Instagram page into a business account on the mobile app, you will be asked to connect the account to Facebook. If you did not connect it to Facebook during the initial setup or you set up a business account via the web platform, it is totally fine! You can head over to your Facebook and follow these steps:

Facebook Mobile App:

  • Click on Menu (bottom right)

  • Find the page you are connecting to Instagram and open it

  • Click on the ⚙️ at the top right to open Settings

  • Find the Instagram tab and connect!

Facebook Web Platform:

  • Head over to the Pages section in your Facebook account

  • On the Pages You Manage tab, click on the Facebook page that you will connect to the Instagram Account

  • Once the page opens, scroll down to Settings (left hand side)

  • Please scroll down until you see Instagram

  • From there, you can connect to Instagram by logging in with your credentials!

Please note that to confirm the connection between Instagram and Facebook, you must be the Admin of the Facebook page. If you are not the admin, please contact the Admin and have them conduct this process!


Connect your Instagram Business Account to Mention

Once the prerequisites are met, you can begin the social account connection to Mention! The process is quick and easy, please follow these steps:

  • Open your Mention web platform and on the left-hand side scroll to the bottom where your profile image is. Please click on your profile image which will bring you to Account Settings.

  • From there, head over to the Social Accounts tab.

  • Please click on the button Add Account. This will open a pop-up with the option to choose which social account to connect.

  • When you click on Instagram Business, you will receive another pop-up which will be the login page for Facebook. Please login to the Facebook account that houses the Facebook Page you connected to your Instagram Account.

  • Once logged in, Mention will recognize the Instagram Business Accounts connected to your Facebook account. From there, you can choose the business account you would like to connect.

  • After the connection is set, Mention will ask you if you would like to share access to teammates on your account. You can choose to do so at this time or at a later time. You're all set from here!

Congratulations! Once you've followed these steps, your Instagram Business Account will be connected to Mention.

🔧 Troubleshooting Tips:

  • If you do not see any pop-ups during this process, please turn off any ad-blockers that are connected to your web browser.

  • If you are already logged in to a Facebook account in your web browser, Mention will quickly recognize this and attempt to connect to the Facebook account that is signed in. This will help you get through the process quicker! However, if the Instagram Account is managed on a different Facebook account then we recommend signing out of Facebook in your web browser, using an incognito window, or using a different browser that is not signed in to anything!


Disconnect your Instagram Account from Mention

You have the option of disconnecting your Instagram Account at any time! Here are the steps to delete your social account for you and your entire time:

If you are the only one with access to the account, please head over to social account settings and click on the ⚙️ icon next to the Instagram account you want to remove. From there, a pop-up will appear with the option to delete the social account.

If multiple users have access to the account, please follow the same steps as above. However, when the pop-up appears, please click on the option titled 'Want to delete it for everyone'.

⚙️ Remove Mention Connection on Facebook

If you would like to remove Mention from your list of app connections, you can do so directly on Facebook! Since your Instagram account is connected to a Facebook page, the Mention app will be directly found in Facebook. If you would like to remove Mention, please follow these steps:

On the mobile app:

  • Go to menu (bottom left)

  • Click on the ⚙️ at the top right to head into your account settings

  • From there scroll all the way down until you see Business Integrations

  • When you click on this section, you will see your connections including Mention. You can remove Mention from there!

On the web platform:

  • Go to the top right of the page and click on the drop-down menu. There, you will see the Settings & Privacy button. Click on that, then choose Settings.

  • From there, scroll down until you see Business Integrations.

  • This page will display the integrations attached to your profile. You can click on the checkbox next to Mention and remove it!


Thank you! If you have any questions, please do not hesitate to contact the Mention Support team.

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