Once you connect a Facebook Page to Mention, you will unlock the ability to engage with Facebook's content directly through the Mention platform and view analytics about your accounts. You also have the option of collaborating with teammates for topics such as social media scheduling and engagement.
In order to connect Facebook to Mention, all you need is a Facebook Public Business Page. In this article, we will go over:
Mention Tip: We hope the tutorial video is helpful to you! Once you've connected your Facebook Business Page to Mention, please feel free to share access to your team members! You can grant access directly through your Settings page. From there, your colleagues are able to utilize Mention Publish!
To learn more, please head over to our dedicated article on account sharing: Manage the Access to your Social Accounts
📖 If you would like to view more details on what is covered in the video or if you would like to disconnect your account from Mention, please feel free to review the sections below!
With regards to Facebook connections, Mention requires that you must have access to a Facebook Public Business Page through your personal account. At this time, you cannot connect your Facebook profile to Mention.
If you do not have a Facebook public business page, you can create one directly on Facebook's platform using your personal account. Please follow the steps below to create your page. If you already have a Facebook business page to connect to Mention, you can head over to the next section titled Connect a Facebook Business Page to Mention.
⚙️ Create a Facebook Business Page on Facebook web platform:
Open your Facebook Profile
On the top right hand side, you will see a menu button (9 circles) next to your profile name. Click on this and head over to the section titled Create --> Page
From there, you can fill out the page information such as name and description.
⚙️ Create a Facebook Business Page on the Facebook Mobile App:
Go to the Facebook app and click on the menu icon (bottom right-hand side)
From there click on the Pages option
At the top of your display, you will see Create. Click on this to begin the process.
Please fill out the information about your page and finalize everything!
Extra Information Regarding Facebook Pages Managed by Teams:
If your team already has a Facebook page but you need access to the page through your personal account, please contact the admin that manages the page and they can grant you a role. You must be a Page Admin or Editor for the page you want to add to Mention. This process is done directly on Facebook's platform, not through Mention.
For more help, please contact the Mention Support team!
Connect a Facebook Business Page to Mention
Once the prerequisites are met, you can begin the process of connecting your Facebook page to Mention! Please follow the steps below:
Open your Mention web platform and head over to the left-hand side. Scroll to the bottom and click on your profile image. This will bring you to Account Settings.
From there, head over to the tab titled Social Accounts.
Please click on the button Add Account. This will open a pop-up menu with the option to choose a social account.
Once you click on the Facebook option, you will receive a second pop-up which will be the login page for Facebook. Please login using the Facebook account that you manage the page on.
Mention will recognize your credentials and show you a list of pages that the Facebook account manages. Please click on the one you want to connect.
Optional: You will receive a message from Mention asking you if you would like to share access to teammates on your account. You can set permissions at this time or at a late time.
Congratulations! You have now connected your Facebook Page to Mention.
📖 Learn more about how you can engage with Facebook on Mention's platform.
📖 Learn more about sharing access to your Social Accounts
🔧 Troubleshooting Tips:
If you do not see any pop-ups during this process, please turn off any ad-blockers that are connected to your web browser.
If you are already logged in to a Facebook account in your web browser, Mention will quickly recognize this and attempt to connect to the Facebook account that is signed in. This will help you get through the process quicker! However, if the account is managed on a different Facebook account then we recommend signing out of Facebook in your web browser, using an incognito window, or using a different browser that is not signed in to anything!
If you login to Mention using your account credentials and Mention notifies you that there are no pages to connect, please contact the admin who manages the Facebook page. You must first get access to the page via page roles on Facebooks platform and you must be a Page Admin or Editor to connect.
Disconnect your Facebook Page from Mention
If you would like to remove your Facebook page from Mention, you can head over to Social Account settings! The process is quick and easy, you can follow the steps below:
If you are the only one with access to the account, please head over to social account settings and click on the ⚙️ icon next to the Instagram account you want to remove. From there, a pop-up will appear with the option to delete the social account:
If multiple users have access to the account, please follow the same steps as above. However, when the pop-up appears, please click on the option titled 'Want to delete it for everyone':
⚙️ Remove Mention Connection on Facebook's Platform
Deleting a social account on Mention will not remove the integration on Facebook's native platform. You have the option of :
Waiting until the connection expires .
Removing it manually at any time!
To remove the connection, please head over to your Facebook Account and follow these steps:
Open the Facebook website and click on the drop-down arrow on the top right-hand side. This will open a drop-down menu.
Click on Settings & Privacy and then go to Settings.
Scroll down to Business Integrations and open the page.
Please click on the checkbox next to Mention and remove the active integration.
Thank you! If you have any questions, please do not hesitate to contact the Mention Support team.