Respond makes sharing important comments, questions and feedback with your team easy! Once you activate a social account in Respond, you will be able to share access to the account to any of your team members.
📖 If you have not done so already, please make sure you connect a social account to Mention before sharing access to Respond. To lear more, check this article: How to Connect a Social Account to Mention
⚙️ Respond does not automatically give your teammates access to shared social accounts. You must manually share manually access to social accounts on Respond. The reason for this is to ensure that you can organize your features the way you want them to be! We understand that a teammate working in the Publish tool may not necessarily need to work on Respond.
If you would like to share access to a social account, please follow these steps:
1. Hover your mouse over the social account you want to share:
2.An Edit icon will appear, please click on the icon to open the Respond settings page:
3. Go to the top-right area and click on the +icon:
4. To share an account, toggle the sider next to your colleagues email. They will immediately receive access to the account once you click on the Done button.
You're all set from there! Now your colleagues will have access to the unassigned messages and receive their own inbox for the social account that was shared. You can now assign messages to your colleagues as well.
⚙️ To remove access to the social account, simply toggle off the slider.
📖 Here are some actions you can take once you share access to social accounts on Respond:
Thank you! If you have any questions, please contact [email protected].