If you are on a Mention team subscription, you will have the ability to set roles for the users on your account. These roles will allow you to manage the access that people have within the account.

In this article, we will go over the roles for these subscriptions:


Teams

In the Pro and ProPlus plan, you have access to 3 roles within the subscriptions. Please refer to the list below for an explanation of each role and their purpose:

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★ Administrator

The Admins on your subscription have full access to the entire platform and they can manage the billing for your subscription. On top of this, Admins control access to the account and can manage other people.

With regards to this role, we recommend assigning the role to the managers and finance officers that are added to Mention. Here is a list of the permissions for this role:

  • Full access to the entire platform including Mention Alerts, Publish, Reports, and more.

  • Can add or delete people from the subscription and edit their roles.

  • Can access the Subscription page which allows the admin to modify billing information, add new cards, and access invoices. To learn more, head here.

  • Can access the Quota page which allows the admin to view data consumption on the account and access all alerts created by any team member. To learn more, head here.

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★ User

Users have general access to the features included in your subscription. These team members can freely navigate the platform and access features that they are shared on. Users cannot manage other team members on the account and they cannot access any Subscription or Quota information.

We recommend assigning most of your team members as Users if they are consistently logging in to access the Mention features. This is the best option ff your team members do not require the need to access administrative areas like billing or team management.

Here is the list of permissions for their role:

  • General access to the monitoring features within Mention with the ability to create, edit, share, and delete alerts.

  • General access to the social media management features within Mention with the ability to schedule and modify social media posts as well as reply to direct messages.

  • General access to the analytic features within Mention with the ability to generate and delete reports as well as access the influencer dashboards.

User Limitations:

  • Cannot manage team members or change their role within the subscription.

  • Cannot access billing information or quota information.

  • Can only view data and content that is shared to them such as alerts, reports, and social media accounts.

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★ Guest

The final role for the Pro and ProPlus subscriptions are the Guests. Guests have read-only access to Mention and they cannot modify any features within their account.

You should assign this role to users that will not be interacting with the platform and just want to review the data that Mention is fetching.

Here are the permissions for these accounts:

  • Read-only access to alerts that they are shared on.

  • Read-only access to reports that they are shared on.

Guest Limitations:

  • Cannot access SMM features within Mention such as Publish or Respond.

  • Cannot access billing information or quota information.

  • Cannot connect any social accounts or integrations to Mention.

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Once you understand these roles, please head to the bottom of the article for a brief explanation on the Team Owner role!


Workspaces

On the Mention Company plan, your administrators have the ability to create multiple Workspaces. To ensure that admins can manage these multiple spaces, your account will have 4 roles on the Company Plan.

💡Please note that people on your Mention subscription can have multiple roles in different workspaces! For example, a person on your account can be a Manger in Workspace 1 and a Guest on Workspace 3. This only applies to the Manager, User, and Guest roles since Admins have access to every workspace.

👉 If you would like to learn more about creating and accessing workspaces, please head over to this article.

Below, we will share the roles for the Mention Company Plan:

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★ Administrator

Admins on the Company Plan have full feature access to the entire Mention subscription including each workspace that is created on the account and the billing pages. As an admin, you can easily navigate through every feature and review data that is created everywhere.

The admin role should be given to people that are going to oversee the maintenance of the entire subscription. This includes team management such as organizing users into spaces and adjusting roles. On top of this, admins will be able to review and manage the billing information for the subscription. If you are an agency, we recommend granting the admin role to managers and financial officers within your agency.

Here are the permissions for admins on the Company Plan:

  • Full access to every feature in the platform and every workspace created.

  • Can create and delete any workspace in the account.

  • Can add, delete, or move users from workspaces in the account.

  • Can access the Subscription page which allows the admin to modify billing information, add new cards, and access invoices. To learn more, head here.

  • Can access the Quota page which allows the admin to view data consumption on the account and access all alerts created by any team member. To learn more, head here.

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★ Managers

Managers on the Company Plan have full feature access to the workspaces they are a part of. On top of this, Managers can regulate the access of team members within the workspace as well by adding or removing people at any time.

The Manager role should be given to team members that will be overseeing specific workspaces. If you are an agency, you should assign the Manager role to the account managers that work with your clients.

Here are the permissions for managers on the Company Plan:

  • Full access to every feature on the workspaces they have access to.

  • Can add new users to the workspace and designate them as a Manger, User, or Guest.

  • Can delete users from the workspace.

Here are some limitations of the manager on the Company Plan:

  • Managers can only view workspaces that the admin grants them access to.

  • Managers cannot access the billing or quota information for the account.

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★ Users

Users on the Company Plan have general access to the features that are a part of your subscription. Users can only access the workspaces that they are a part of and can only view data from these workspaces.

This role should be given to people that are typically accessing the Mention platform consistently to use main features. Users do not have any administrative or managerial access to supervise other team members on the account. If you are an agency, you can grant your clients access to Mention as Users.

Here are the permissions for users on the Company Plan:

  • General access to the monitoring features with the ability to create, edit, share, and delete alerts.

  • General access to the social media management features with the ability to schedule and modify social media posts as well as reply to direct messages.

  • General access to the analytic features within Mention with the ability to create/delete reports, access influencer dashboards, and export data.

Here are the limitations for users on the Company Plan:

  • Users can only view workspaces that the admin grants them access to.

  • Users cannot manage other team members on the account or change their roles.

  • Users cannot access any billing information or quota consumption.

  • Users can only access alerts, social accounts, or reports that are shared to them by another user, manager, or admin on the account.

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★ Guest

Guests have view-only access on Mention and they cannot modify any features within their account. You should assign this role to users that will not be interacting with the platform and just want to review the data that Mention is fetching. If you are an agency, the Guest role could also be given to your clients or external stakeholders.

Here are the permissions for Guests:

  • View-only access to alerts that they are shared on.

  • View-only access to reports that they are shared on and can export these reports.

Here are the limitations for Guests on the Company Plan:

  • Cannot access SMM features within Mention such as Publish or Respond.

  • Cannot access billing information or quota information.

  • Cannot connect any social accounts or integrations to Mention.

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Once you understand these roles, please head to the bottom of the article for a brief explanation on the Team Owner role!


Team Owners in Mention

Mention subscriptions also have a designated Team Owner as well. If you are on a Solo plan then you are the Team Owner of the Account. For team subscriptions with multiple users, the Team Owner is typically the first user to create the subscription and the one who made the first payment on the Account.

The Team Owner can have any role on the Account including User or Guest. They do not have to be an Admin on your account. Their role can be changed at any time.

❗️Please note that Team Owners cannot be deleted from the subscription by Administrators. If there is a user that you cannot delete on the Mention subscription, it is due to the fact that the user is the Team Owner.

In order to delete these users, a new Team Owner must be assigned to the subscription. Please contact support@mention.com and provide the Support team with the name and email address of your new designated Team Owner. The new team owner can be a user who is already on the subscription or a new user you want to add to Mention!


Thank you! If you have any questions regarding roles on your account, please do not hesitate to contact support@mention.com.

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