You have the ability to edit, pause, or delete your Alerts after you have created them. In this article, we will teach you how to conduct each process for all types of Mention Alerts. Here is the agenda:
❗If you just created your Alert, we recommend waiting a few minutes before making edits so you can let your Alert fetch some data.
Edit an Alert
If you would like to edit an Alert, please follow these steps:
Go to the Mention Feed and look for the Alert that you want to modify.
When you find the Alert, click on the 3 dots that appear next to the title of your alert.
From there, a drop-down menu will appear. Click on the Settings option to open the editing page.
The Alert Edit page will allow you to modify your search query , configure your Tag folders, share your alerts, and access integrations that are available in your account.
📖 For more information on editing the configurations of your Basic, Standard, or Advanced Alerts, please check out this article: Modify Alert Configurations
Pause an Alert
You have the ability to pause your alert at any time through two areas: the Feed or the editing page in alerts. When you pause an Alert, Mention will stop fetching data into your account. You have the option of un-pausing your alert at any time when you are ready to fetch data again!
--
To Pause an Alert from the Feed, follow these steps:
Hover your cursor over the alert you want to pause and click on the 3 dots next to the alert.
From there, choose the Pause Alert option and confirm your settings.
--
To Pause an Alert in the Alert Editing Page, follow these steps:
Open the Alert Edit Page and click on the Alert Settings tab.
Scroll down until you find the Pause Alert section.
From there, click on Pause Alert.
--
You're all set from there! Your alert will display a pause icon next to the alert name to signify that the alert is not fetching any data:
❗When you un-pause an alert, Mention will not retrieve any mentions that were missed while the alert was paused.
📖 To learn more about pausing alerts, head here: Pause your Mention Alerts
Delete an Alert
You can delete an Alert at any time through the Alert Edit Page. To conduct this process, please follow these steps:
Open the Alert Edit Page and click on the Alert Settings tab.
Scroll to the bottom of the page until you find the Delete Alert section.
Please choose the delete for everyone option and delete the alert!
You're all set from there! The Alert will be removed from your account.
❗Mention will not refund any quota from your alerts if they are deleted.
📖 To learn more about deleting alerts, please head here: Delete Mention Alerts
🛠️ If you deleted an alert but would like to retrieve it back into your account, please contact [email protected] for assistance!
Thank you! If you have any questions, please do not hesitate to reach out to us!