Respond will fetch your social media messages from Facebook and Twitter and organize them into a shared inbox. You can collaborate with your team members by assigning messages to other users and you can close any finished conversations to keep your inbox clean.

In this article, we will teach you the steps to activate Respond and we will provide you with some best practices. Here is the agenda:

In order to access Respond, you will need to connect one of the following social accounts to Mention:

Once a Social Account is connected to Mention, you will be able to activate Respond

in your Mention Account. By default, Respond is not automatically activated in your account. You must manually activate the feature during social account connection or from Respond's landing page.

The reason for this is to prevent any initial confusion. We do not want users to automatically start seeing direct messages and activity in their Respond inbox without the proper notification! You can activate Respond using these methods:

--

When you are connecting a new social account to Mention, you will see a toggle switch to activate Respond. You can activate Respond through this step:

--

If you did not activate Respond during Social Account connection, do not worry! You can activate Respond afterwards through Respond's main page.

When you head over to the Respond tab, you will see this page:

On this section, you will see a button titled Start Using Respond. Please click on this button and you will see a pop-up appear with the option to:

Once an account is activated, Respond will open the inbox messenger and will attempt to retrieve some messages from your social media channels!

Once your social account is activated in Respond, the inbox messenger will appear with four sections that you can navigate:

You can review a breakdown of each section below using the drop-down menus.

--

Now that you understand the layout of Respond, you can begin replying to your incoming messages!

When a new message arrives in your Inbox, you can begin replying through the Messenger:

As you reply, you can keep the conversation open or immediately close your message to keep the inbox clean:

You also have the option of assigning specific messages to your colleagues. This is a great way to connect your audience with specific experts from your team:

Once you are done with the conversation, feel free to close the message!

Thank you! If you have any questions, please contact [email protected].

When you connect a new social account to Mention, you will have access to features like Publish and Social Account Analytics. Features like Publish and Social Account Reports are automatically activated in your Mention Account.

For Respond, your social account is not automatically activated. You have to manually activate Respond in your account. The reason for this is to ensure that you are not automatically flooded with direct messages from your social media accounts.

Thank you! If you have any questions, please contact [email protected].

Respond helps you answer to your social community by centralizing your social inboxes in one tool. All direct messages, posts, and comments related to your connected Social Accounts will appear in your Respond inbox. Within the inbox, you’ll be able to manage and respond to conversations as a team. You’ll never lose track of what you need to answer again!

Respond’s main screen is your inbox. It’s where all of the conversations are grouped by Social Accounts.

'A conversation is an interaction that users have with your account and your content.

Respond supports:

Each time one of your community members engages with you using one of these channels, it will create a conversation in your Respond inbox. Then, you are able to answer the conversation directly from Respond!

Here are some benefits of using Respond with your team:

What Social Accounts Are Available in Respond?

In order to access Respond, you will need to connect one of the following social media accounts to Mention:

Once your social accounts are connected, you can activate Respond and begin receiving direct messages from any profiles that message you on Facebook or Twitter.

In the next few sections, we will go over each supported platform for Respond:

At this time, you can connect any Facebook business page to Mention in order to access Respond. Once you connect a Facebook page, Mention will try to fetch recent conversations into your Inbox,.

For Facebook, Mention will fetch multiple types of messages:

For Twitter, you will need to connect any Twitter account to mention and you will begin to receive Twitter direct messages.

Once an account is connected, Mention will attempt to fetch recent messages from your inbox.

Thank you! If you have any questions, please contact [email protected].