You can manage your Mention's notifications directly from your Settings in the tab Notifications. These preferences are specific for each team member.
There are different types of notifications:
The Mention Pulse
Mention Pulse can be set up in your notifications for email and SMS. We send a pulse when you have more mentions than expected. “Expected” means above the normal total each week day's average number of mentions compared to the previous week.
You can select how sensitive you want your pulses to be. Your options are:
- Important increase: when your alert’s activity is much higher than its normal patterns.
- Very important increase: when the deviation in activity is huge – we are talking big things happening.
👉 Learn more about the benefits of Mention Pulse.
The Alert notifications
You can stay updated by receiving the top mentions for your Alerts at the frequency of your choice.
If you have several Alerts, you can choose to group its into one update e-mail or receive its separately. You can also choose the frequency and how you want to be notified (desktop messages, SMS or email).
Respond & Publish notifications
If you are using our Social Media Management features, you can also define how you want to be notified when you receive a new message, when someone assigned a conversation to you or when you have updates on your posts.
You can disable all notifications at once either from all marketing emails and/or Mention's notifications.
❗️Be aware that if you switch off all emails and sms notifications, you won't receive any more messages regarding your activity on Mention.