You can manage your Mention's notifications directly from your Settings in the tab Notifications. These preferences are specific for each team member.
There are different types of notifications:
Mention Spike
Mention Spike notifications are email and SMS notifications that we will send you when you receive an unexpectedly large number of mentions in an alert.
We consider a 'Spike' in mentions when the number of mentions gathered during the current week is abnormally larger than the previous week, using a statistical model that takes into account typical hourly and daily fluctuations.
You can select how sensitive you want your spikes to be. Your options are:
Important increase: when your alert’s activity is much higher than it's normal patterns.
Very important increase: when the deviation in activity is huge – we are talking big things happening.
👉 Learn more about the benefits of Mention Spike .
Top Mentions Email
The Top Mentions notification can be configured on a daily or weekly frequency. This email will provide an overview of top mentions for one or multiple alerts in your account. These notifications are a great way to view the most influential posts that your alerts are fetching during a given time period.
Respond & Publish Notifications
If you are using our Social Media Management features, you can also define how you want to be notified when you receive a new message, when someone assigned a conversation to you or when you have updates on your posts.
Unsubscribe Notifications
You can disable all notifications at once either from all marketing emails and/or Mention's notifications.
❗️Be aware that if you switch off all emails and sms notifications, you won't receive any more messages regarding your activity on Mention.