Respond helps you answer to your social community by centralizing your social inboxes in one tool. All direct messages, posts, and comments related to your connected Social Accounts will appear in your Respond inbox. Within the inbox, you’ll be able to manage and respond to conversations as a team. You’ll never lose track of what you need to answer again!
Respond’s main screen is your inbox. It’s where all of the conversations are grouped by Social Accounts.
'A conversation is an interaction that users have with your account and your content.
Respond supports:
Direct messages with your Facebook page, Instagram Business Account, and Twitter account
Posts made on your Facebook page
Comments on the posts of your Facebook page
Each time one of your community members engages with you using one of these channels, it will create a conversation in your Respond inbox. Then, you are able to answer the conversation directly from Respond!
Benefits of Respond
Here are some benefits of using Respond with your team:
Never miss a conversation about your community.
Save time by keeping your social inboxes centralized.
Be reactive! Reduce the time to answer for your customers.
Always answer the appropriate content by collaborating with your Team.
Once you are ready to start using Respond, check out these articles:
For more information, please review the Respond folder in the Mention Help Center.