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Advice and answers from the Mention Team

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Why am I not receiving email notifications?
Low Search Volume: Your search topics may not be in high volume right now… If your Alert has not fetched new data due to low or no postings online about your topics, then you will… not receive a daily email
Create a Scheduled Report
In these emails, your recipients will receive a download link to download a copy of the report in multiple… For example, you cannot schedule a daily email for a report that is set to the last 30 days… Scheduling a Report
Create a Basic Alert
Learn how to create and structure a Basic Alert in your account… This is a great alert to use if you are new to media monitoring or if you want to monitor a generic topic… If you don't type a name, a name will be generated automatically based on the first keyword that appears
Assign a Message on Respond
Especially when you start to handle a lot of social activity on a daily basis… When you receive a new conversation, it is listed as Unassigned by default… Once a conversation is assigned, the assignee will receive an email and browser notification to make
Remove a Social Account from Respond
In order to disable a social account from Respond, please follow these steps: 1… Once found, please hover over the account and a ⚙️ icon will appear… A pop-up will appear asking you to confirm your decision
View Mentions on a Mobile Device
If you are on the move and do not have access to a laptop or desktop computer, you can login to Mention… Below this, you will see a Source drop-down menu which will allow you to view mentions from specific… assign a positive, neutral, or negative sentiment to your content
Organize your Posts with Calendar Tags
Delete a Tag If you would like to delete a tag, please follow these steps: Please click… If you would like to apply a tag to a post, please create and schedule your social media post first… If you would like to remove a tag from a post, please click on the post to open the preview panel
Word Clouds & Hashtag Clouds
When you click on a word from the graph, a side-panel will open with a list of mentions… Edit a Hashtag Cloud in a Report (Company Plan) In your report, you can edit a Hashtag Cloud graph… Add a Word Cloud to a Report (Company Plan)
What do the modules in my Reports mean (reach, volume, influencers, etc)?
The sentiment analysis is a way to understand better all the mentions that you get… Mention categories your mentions with a positive, neutral or negative sentiment… It also helps you to see low rates in some, to pay more attention to the presence in the different platforms
Integrate a Mentions List to Data Reports
The Mentions List is a great way to provide an overview of your mentions in a full list format that you… You cannot apply a module to a Social Analytics Report… The option to export a Report that has a Mentions List is broken down into two options: In your Edit