When you create an Alert, you can get a large number of mentions coming from different Sources. What are those sources and how does Mention monitor them?

The Sources monitored by Mention are:

  • Facebook
  • Instagram
  • Twitter
  • Forums
  • Blogs
  • Videos
  • News
  • Web
  • Radio & TV

We consider Web as all the websites that didn’t match with the News, Blogs or Forum criteria. In some cases, this classification is done manually on the website, and Mention uses this information to identify the Source. If this information is not available, then Mention uses Machine Learning (Artificial Intelligence). Our technology takes a look at several specificities of the website, like its structure, the lexical field, etc. We compare this information with known websites.

Let’s go deeper into each Source to better understand what results you can get!

★ Facebook

You can receive mentions only from public Business pages on Facebook that match your Alert keywords. You will get only the posts from the Facebook pages, but it will not include the Event posts. Even if the comments are not shown in the Feed, you can access the main post where the possible comment is located and open it up on Facebook’s native site.

We are not able to track personal posts in Personal profiles or Facebook Groups, according to the Facebook Data Policy. This is also the reason that you can not see the Author’s information until you click on the post and you are redirected to Facebook.

Get more information about how Mention is monitoring Facebook.

If you want to get the post and comments from your own Facebook Business Account, then you have to add it to the Monitored Pages step of your Alert creation. This option is available for all Mention’s users.

👉 Find out more information about Facebook monitoring here.

★ Instagram

Instagram posts from public Business profiles are shown in your Feed when they are matching your Basic & Advanced Alerts keywords. You can search for words, hashtags, or handles that match your keywords or query. However, the comments in these posts are not fetched, neither are the stories.

👉 Find out more information about Instagram monitoring here.

★ Twitter

You will find in your Feed the tweets and retweets that match the keywords that you have set up in your Alerts (both Basic and Advanced Alerts).

★ Forums

You will find mentions coming from Forums in the Feed. You can get results for both Basic & Advanced Alerts. This will include both posts and comments.

★ Blogs

You will find mentions coming from Blogs posts in your Feed too. They are tracked based on your Basic & Advanced Alerts setup.

★ Videos

You will find video mentions in your Feed when the main content of the page is a video.

Concerning YouTube as a source, you will see the videos in your Feed when they contain the keywords that match with your Alert in their title only. We are not searching for mentions that contain your keywords in the description or comments.

The possibility to get mentions on YouTube is only available for Basic Alerts.

★ News

You will find the mentions coming from News pages in your Feed. They are tracked based on your Basic & Advanced Alerts setup. The comments for News sites won’t appear as mentions.

★ Web

In general, you will find mentions coming from Websites that match with your Alert or Query in your Feed. The comments or reviews for Web won’t appear as mentions.

If you want to get mentions from a Review page, then you have to add it as a Monitored Page in the Monitored Pages step of your Alert creation.

★ Radio & TV

You can get mentions from Radio & TV Shows if you subscribe to this option in your Enterprise plan. This option is only available for mentions coming from the United States.

Do you know already what are the Sources that you want to monitor?

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