In this article, we'll go over the concepts and terminology you'll need to understand the alert setup and the Feed feature.
What is an alert?
An alert is a subject that you want to monitor. It can be your brand, your product or any subject of your choice. It's based on keywords that will be monitored to find mentions about the subject. Mention offers 3 types of alerts based on your subscription type:
→ Learn about the Basic Alert - available on all plans!
→ Learn about the Standard Alert - available on Pro Plus and Company Plans!
→ Learn about the Advanced Alert - available on Company Plans!
What is a mention?
A mention is any content that contains the keywords you're monitoring. It can be a web article, a tweet, a post on a social platform or any type of content.
What is Boolean Language in the Advanced Alerts?
The Advanced Alerts utilize boolean language to conduct their monitoring in a complex manner. At this time, the Basic Alerts offer a low number of keywords to monitor. Meanwhile, the Advanced alerts offer a larger bandwidth of keywords plus the ability to create complex associations of your search terms. Utilizing special operators, Advanced Alerts provide you with the capability of creating unique search combinations for an advanced level of monitoring online!
What is the Feed?
The Feed works like your email inbox. It contains all the mentions from your different alerts, that you can open and view each directly in Mention. It also allows you to manage your mentions: share, mark as favorite, delete, label, put in a folder etc.
→ Learn how to manage your feed