Welcome to the Solo Plan
Learn about the features available in the Solo Plan subscription
Rodrigo Araujo avatar
Written by Rodrigo Araujo
Updated this week

The Mention Solo plan is designed to fit your online monitoring and social media management needs. With this subscription, you will be able to monitor any topic on the web and schedule social media posts with ease.

In this article we will go over the features available in your subscription and provide resources that will help you get started with Mention. Here is the agenda:


Breakdown of Subscription

The Mention Solo plan is built for 1 user on the account. Within the subscription, your features will focus primarily on monitoring the web and social media management. Here is a breakdown of the subscription:

  • Monitor

    • 1 User

    • 2 Basic Alerts that you can utilize to monitor the web and social media

    • 5,000 mentions quota that resets every 30 days

  • Social Media Management

    • If you would like to use social media management features, you have the option of connecting 1 account from each social media platform that Mention offers. At this time, these accounts are:

      • 1 Facebook Business Page connection

      • 1 Instagram Business Account connection

      • 1 Twitter Account connection

      • 1 LinkedIn Company Page connection

    • Once a social account is connected, you will have access to these features:

      • Publish access to schedule social media posts directly through Mention

      • Respond access to reply to social media posts

  • Optimization

  • Customer Support

    • Email Support

    • Chatbot support with a Mention Support Agent

    • Help Center access

❗ The Solo Plan does not offer the following features:

  • Standard or Advanced Alerts

  • Analytics, Dashboards, & Reports

  • Respond for Social Media Direct Messages

  • Data Exports from the Feed & Reports

  • Collaboration with Multiple Users

  • Instant Mention Notifications

  • Integrations with Slack or Zapier

  • RSS Feed Links

  • Mention API

  • Account Management and Quarterly Business Reviews

If you would like to learn more about these features, please do not hesitate to contact support@mention.com

This is the current breakdown of your subscription. In the next few sections, you will learn about the specific features in your account and how they function:


Monitor

In your account, the Monitor Feature includes the Basic Alert and access to the Mention Feed. You can utilize the Basic Alert to monitor the web and social media. Once mentions are fetched, the Feed will display your data where you can review your data.

Here is a breakdown of your features:

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Basic Alerts:

Basic Alerts will monitor the web for new data after you create an alert. You can use these alerts to monitor your brand, a competitor, or any topic that interests you.

These alerts monitor the web and social media in two ways:

  • Keyword Monitoring: Mention will search for text or phrases that you write in your alert. If the text or phrases appear in a web post or social media post, it will be brought into your Feed.

  • Monitored Pages: Within your alert, you can add the URL of social media accounts and review websites. Any time these accounts or review sites post, Mention will fetch the post into your account.

Through a Mention Alert, you can monitor the following Sources:

  • Web : general public websites

  • News : local and major news websites

  • Blogs : minor and major blog websites across the web

  • Forums : minor and major forum websites across the web

  • Reddit : public sub-reddits

  • Videos: public video hosting sites

  • Twitter : public tweets from the social media platform

  • Instagram: public posts from the social media platform

❗ On the Solo Subscription, you cannot monitor this data:

If you would like to learn more about these features, please contact support@mention.com.

💡 Once you are ready to begin monitoring the web and social media, you can get started with these articles:

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Mention Feed

Once you begin fetching data, you will have access to the Mention Feed. The Feed is where you will be able to review all of the mentions that you've received on your alerts.

The Feed is built like an email inbox where you can navigate through your alerts, preview mentions, and curate your content:

As you navigate the Feed, you can review all of online publications that are posting about the topics you are monitoring. On your subscription, the Feed is going to be your main area for reviewing content that is relevant to your monitoring needs.

💡 Once you create an Alert, you will be able to access the Feed. To learn more about the Feed, check these articles out:


Social Media Management

The next main features available in the Solo plan are Publish and Respond which will be your resources for social media management. Once you connect a social account to Mention, you will have direct access to these two features.

Here is a breakdown of your features:

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Publish

Publish is Mention's social media publishing tool that allows you to organize schedule content for Facebook, Twitter, Instagram, and LinkedIn:

Mention Publish Homepage

Publish is comprised of the following features for the Solo Plan:

  • The Content Calendar where you can schedule social media posts

  • The Draft folder where you can store content that is not finalized

  • The Content Library where you can upload multimedia to use for your posts

❗On the Solo plan, you cannot access the Approval Workflow because this is a collaborative feature.

To learn more about collaborating with team members on Publish, please contact support@mention.com.

💡Once you connect a social account to Mention, you can access Publish. To learn more about Publish, check these articles out:

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Respond

You can utilize Respond to conduct community management from your audience on Facebook. On the Solo plan, Respond will notify you when users post on your page. From there, you will be able to reply to their posts and comments through Mention:

❗On the Solo plan, you do not have access to :

  • Respond for Direct Messages: this feature allows you to reply to direct messages sent to your Facebook Page or Twitter account.

  • Collaboration on Respond: this feature allows you to assign messages to your team members.

If you would like to learn more, please contact support@mention.com.

💡 Once you connect a Facebook Business Page to Mention, you can access Respond's inbox.


Optimization

Within your Solo plan, you will have access to resources that will enhance your Monitor and Social Media Management features. These optimization features include filters in the Feed and email notifications. Below, you will see a breakdown of these features:

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Mention Feed - Saved Filters

Within the Feed, you have access to multiple data filters to adjust the view of your mentions. If you create a filter that you particularly like, you can store it as a Saved Filter in your alert. Saved Filters are time-savers because they will remain in your Feed at all times and you can access them as soon as you log into Mention with ease.

💡 To create a Saved Filter, check this article out:

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Mention Feed - Automatic Tags

While Saved Filters organizes mentions by data filters, you can use Automatic Tags to organize mentions by the text that appears in the publications.

Within your Alert Settings, you can create an Automatic Tag to mark any mentions that use particular words or phrases. In your Feed, these marked tags will appear in a dedicated folder for you to review at any time.

💡To create an Automatic Tag, please check out this article:

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Email Notifications

Within the Solo plan, you have access to multiple notification resources. Mention will send you the following emails to the email address on file:

  • Top Mentions: receive insights regarding the performance of your alerts and social media posts from Publish.

  • Mention Spike: you will be notified if your alert's begin to pick up a high volume of mentions. If you are monitoring your brand, this could indicate a brand crisis.

  • Publish Notifications: Mention will notify you when a post is successfully published or if there is an error with your post.

  • Respond Notifications: if a user posts on your Facebook page, Mention will notify you.

💡 If you would like to activate these optimization features in your account, you can head over to your Account Settings tab. You can activate or disable these email notifications at any time! To learn more, check out this article:

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❗On the Solo plan, you do not have access to these optimization features:

  • Top Mentions Email - Full Analytics: the Top Mentions email on the Solo plan does not display analytic graphs for your alerts.

  • Instant Mentions: receive an email when a new mention appears in the Feed.

  • SMS Notifications: receive a text when a Spike occurs.

  • Integrations for Slack & Zapier: connect your Mention Alerts to these tools.

  • RSS Feed: generate an RSS Link for your alerts

  • API: Access the Mention API to fetch data to another platform.

If you would like to learn more, please contact support@mention.com.


Thank you! If you have any questions, please refer to the following resources for your plan:

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