The Mention Pro plan is designed to provide you and your team with a stack of online monitoring, social media management, and analytic tools. With this subscription, you will be able to monitor any topic on the web, schedule social media posts, and analyze trends regarding the topics you are monitoring. On top of this, the Pro Plan is a collaborative plan that allows you to invite multiple team members so they can access the features in your account as well.
In this article we will go over the features available in your Pro Plan and provide useful resources that will help you get started with Mention. Here is the agenda:
Monitor - learn about monitoring the web and social media with the Pro Plan
Social Media Management - learn about the social media management tools
Analytics - learn about the analytic features available in your plan
Collaboration - learn about the collaboration resources available to your team
Optimization - learn about the notification resources built into your account
Breakdown of Subscription
The Mention Pro Plan is built for 10 users on the account. Within the subscription, you have access to monitoring features, social media management tools, and analytics. Here is the breakdown of your subscription:
5 Basic Alerts to monitor the web and social media
10,000 mention quota that resets every 30 days
Social Media Management
If you would like to use Mention's social media management tools, you have the option of connecting up to 10 social media accounts to Mention. Here are the type of accounts that you can connect:
Facebook Business Pages
Instagram Business Accounts
LinkedIn Company Pages
Once a social account is connected, you will have access to these features:
Publish access to organize and schedule social media posts in one area
Respond access to reply to direct messages from social media in one area
5 Reports to review the performance of your alerts and social media accounts. On the Pro Plan, you have access to these reports:
Listening Report - review the performance of 1 alert
Comparative Report - review the performance of 2 or more alerts
Social Analytic Reports - review the performance of your Facebook, Instagram, or Twitter accounts
Insights Center access to create visual graphs using data from your alerts
Mention Dashboard access to review the performance of alerts when you login
Influencer Table access to view a table of popular authors from your alerts
Influencer List access to build a list of authors that your team has identified
You can add up to 10 team members to your account with the Guest, User, or Administrative roles. You will have multiple Sharing options for Monitor, SMM, and Analytics after you invite team members. At this time, you can grant access to the following features:
Alert Sharing to grant other users the ability to view, edit, and curate alerts.
Social Account Sharing to grant other users the access to use your connected social media accounts for Publish or Respond
Report Sharing to grant other users the ability to view or delete reports.
Publish team management access to oversee your social media publishing tools
Quota management access to adjust the specific quota consumption for alerts
Saved Filters and Automatic Tagging options in the Feed
Top Mentions Email to provide an overview of your alert performance
Spike Notifications whenever your alerts receive a high volume of mentions
Publish notifications that will notify you if a post is published or if there is an error
Respond notifications to notify you when you receive a direct message
Generate RSS Feed links for the alerts in your account at any time.
Chatbot support with a Mention Support Agent
Help Center access
❗ The Pro Plan does not offer the following features:
Standard or Advanced Alerts
Data Exports from the Feed & Reports
Instant Mention Notifications
Integrations with Slack or Zapier
Account Management and Quarterly Business Review
If you would like to learn more about these features, please do not hesitate to contact email@example.com
This is the current breakdown of your subscription. In the next few sections, you will learn about the specific features available in your account and how they function:
In your account, the Monitor Feature includes the Basic Alert and access to the Mention Feed. You can utilize the Basic Alert to monitor the web and social media. Once mentions are fetched, the Feed will display your data where you can review your data.
Here is a breakdown of your features:
Basic Alerts will monitor the web for new data after you create an alert. You can use these alerts to monitor your brand, a competitor, or any topic that interests you.
These alerts monitor the web and social media in two ways:
Keyword Monitoring: Mention will search for text or phrases that you write in your alert. If the text or phrases appear in a web post or social media post, it will be brought into your Feed.
Monitored Pages: Within your alert, you can add the URL of social media accounts and review websites. Any time these accounts or review sites post, Mention will fetch the post into your account.
Through a Mention Alert, you can monitor the following Sources:
Web : general public websites
News : local and major news websites
Blogs : minor and major blog websites across the web
Forums : minor and major forum websites across the web
Reddit : public sub-reddits
Videos: public video hosting sites
Facebook: posts from public business pages from the social media platform
Twitter : public tweets from the social media platform
Instagram: public posts from the social media platform
❗ On the Pro Plan, you cannot monitor these sources:
LinkedIn Company Pages
Radio & TV
If you would like to learn more about these features, please contact firstname.lastname@example.org.
💡 Once you are ready to begin monitoring the web and social media, you can get started with these articles:
Introduction to Mention Alerts: full overview of Alerts in Mention
Create a Basic Alert : learn how to create your first alert
Mention Alerts - Text Rules : learn about some rules regarding your search words
Sources that Mention Keyword Monitors: specific details on each source
Introduction to Monitored Pages : find out more about Monitored Pages
Once you begin fetching data, you will have access to the Mention Feed. The Feed is where you will be able to review all of the mentions that you've received on your alerts.
The Feed is built like an email inbox where you can navigate through your alerts, preview mentions, and curate your content:
As you navigate the Feed, you can review all of online publications that are posting about the topics you are monitoring. On your subscription, the Feed is going to be your main area for reviewing content that is relevant to your monitoring needs.
💡 Once you create an Alert, you will be able to access the Feed. To learn more about the Feed, check these articles out:
Understand the Mention Feed: take a look at every feature in your Feed.
Folders in your Inbox: learn about the inbox folders that appear within your alerts
Mobile Feed: if you're always on the go, you can access the Feed through a mobile device!
Social Media Management
The next main features available in the Pro plan are Publish and Respond which will be your resources for social media management. Once you connect a social account to Mention, you will have direct access to these two features.
Here is a breakdown of your features:
Publish is Mention's social media publishing tool that allows you to organize schedule content for Facebook, Twitter, Instagram, and LinkedIn:
You can use Publish with your team to oversee social media campaigns from multiple platforms in one shared calendar. Publish is comprised of these features on your plan:
The Content Calendar where you can schedule social media posts
The Draft folder where you can store content that is not finalized
The Approval Workflow which allows you to implement a review process for posts between you and your team members.
The Content Library where you can upload multimedia to use for your posts
After a post is published, you can review the performance analytics of your content.
💡Once you connect a social account to Mention, you can access Publish. To learn more about Publish, check these articles out:
You can utilize Respond to conduct community management with your team on Facebook and Twitter. Respond allows you to reply to direct messages from these platforms directly through Mention:
Respond is built like a messenger inbox where you can sift through your conversations, engage with messages, and review profile information of the accounts that message you.
On your account, you will receive the following notifications from Respond:
Direct messages from Twitter or Facebook accounts
For Facebook, Respond will also fetch comments and posts that users share on your Facebook Business Page's wall.
💡Once you connected a Facebook Business Page or Twitter account to Mention, you can access Respond's inbox with your teammates. To learn more about Respond, check out these articles:
On the Pro Plan, you will have access to the Reports, Insights Center, Mention Dashboard, and Influencer Dashboard to support you and your team. You can use these tools to review graphs and specific metrics regarding your Mention Alerts and connected social media accounts.
Below, you can see a breakdown of each feature:
💡For a full and comprehensive overview of Analytics, check out this article:
Mention Reports are comprehensive dashboards where you can review trends and analytics about your Mention Alerts or Social Accounts:
On the Pro Plan, you will have access to 5 report templates available for your account:
Listening Report: review the performance of 1 Mention Alert
Comparative Report: compare the performance of multiple alerts
Social Analytic Reports (for Facebook, Twitter, or Instagram): review analytic metrics about your connected social media accounts.
You can utilize these reports to analyze specific trends and make informed decisions about the topics you are monitoring.
💡 Once you are ready to create and review your Reports, check out these articles:
You can utilize the Insights Center to create instant graphs of specific metrics that you would like to review:
With the Insights Center, you can choose the alerts, metrics, and visualizations that you want to review. Once graphs are created, you can engage with them to review the mentions that comprises your data.
💡 Once you are ready to create your graphs, you can check out these articles:
The Dashboard will be the center of analytics for your active alerts on Mention. When you login to your account, you will be brought to the Dashboard to view the performance of your alerts using visual graphs:
You have the option of modifying the alerts that you see and the time period of your Dashboard at any time and Mention will save these preferences every time you login.
💡To learn more about specific metrics displayed in the dashboard, please head over to this article:
The Influencer Dashboard will provide you with an overview of authors that are mentioning the keywords you are monitoring in your alerts:
The Dashboard is divided into two tabs:
The Influencer Table which will show you a list of authors from the Web and Twitter.
The Influencer List which will allow you to organize the authors into different lists.
With the Influencer Dashboard, you will have a new perspective of your Mention Alerts through the lens of the authors posting about your keywords.
💡 To learn more about the Influencer Dashboard, please check out these articles:
Collaborate with Team Members
On the Pro Plan, you have dedicated features for team collaboration. You can use these features to share data, assign tasks, and restrict permissions among your team members.
In your account, you can add up to 10 team members to join Mention. These team members can be categorized into the following roles:
Administrators: These accounts have full access to the platform and billing settings. They can also manage and oversee the other team members.
Users: These accounts can use the features that are included in your subscription but cannot access the account's billing information or manage other users.
Guest: These accounts have view-only access to the platform and cannot engage with the features included in your subscription.
💡If you would like to learn more about each role and their specific access, please check out this article:
Below, you can review the collaborative features available to you after you have added new team members:
Alerts & the Feed
You can share or restrict access to Mention Alerts at any time.
If you share an alert, your team members will be able to view, edit, or delete the alert.
Team members will also be able to curate the mentions in the alert by favoriting, archiving, or deleting them any time.
You can assign mentions to your team members and give them a specific task.
🧠 Once added to Mention, your team members under the User and Admin role will be able to create alerts in your account. Please note that the quota for your account is divided among your team members.
If you would like to manage the quota consumption of alerts created by you or your team ,you can check out this article:
Social Media Management
You can share or restrict access to your connected Social Accounts at any time.
Team members will be able to create, edit, and delete social media posts on Publish for the accounts they have access to.
Team Members will be able to reply to direct messages on Respond if they have access to a Facebook page or Twitter account.
Team members can create Social Account Analytic Reports if they have access to a Facebook page, Twitter account, or Instagram Business Account.
Team members can also reply to mentions from Twitter and Facebook in the Feed.
🧠 Mention Tip:
You can utilize the Approval Workflow to approve or deny posts that are created by your team members on Publish. This is a great way to manage your content calendar with multiple users on the account.
You can share or restrict access to you Reports in your account.
If a team member has access to a report, they can view the data, change the title of the report or delete the report entirely.
Team members can also create reports on their own Mention accounts as well.
Within your Pro Plan, you will have access to optimization features such as filters, email notifications, and integrations. Below, you will see a breakdown of these features:
Mention Feed - Saved Filters
Within the Feed, you have access to multiple data filters to adjust the view of your mentions. If you create a filter that you particularly like, you can store it as a Saved Filter in your alert. Saved Filters are time-savers because they will remain in your Feed at all times and you can access them as soon as you log into Mention with ease.
💡 To create a Saved Filter, check this article out:
Mention Feed - Automatic Tags
While Saved Filters organizes mentions by data filters, you can use Automatic Tags to organize mentions by the text that appears in the publications.
Within your Alert Settings, you can create an Automatic Tag to mark any mentions that use particular words or phrases. In your Feed, these marked tags will appear in a dedicated folder for you to review at any time.
💡To create an Automatic Tag, please check out this article:
Within a Mention Alert, you can generate an RSS Feed URL to distribute your mentions to an eternal platform.
You can activate this URL or disable it at any time through Alert Settings.
💡 To generate the RSS Feed URL, you can check this article out:
Within the Solo plan, you have access to multiple notification resources. Mention will send you the following emails to the email address on file:
Top Mentions Analytics: receive insights regarding the performance of your alerts and social media posts from Publish.
Mention Spike: you will be notified if your alert's begin to pick up a high volume of mentions. If you are monitoring your brand, this could indicate a brand crisis.
Publish Notifications: Mention will notify you when a post is successfully published or if there is an error with your post.
Respond Notifications: if receive a message from social media, Mention will notify you.
💡 If you would like to activate these optimization features in your account, you can head over to your Account Settings tab. You can activate or disable these email notifications at any time! To learn more, check out this article:
❗On the Pro Plan, you do not have access to these optimization features:
Instant Mentions: receive an email when a new mention appears in the Feed.
SMS Notifications: receive a text when a Spike occurs.
Integrations for Slack & Zapier: connect your Mention Alerts to these tools.
API: Access the Mention API to fetch data to another platform.
If you would like to learn more, please contact email@example.com.
Thank you! If you have any questions, please refer to the following resources for your plan:
Email us at firstname.lastname@example.org
Send us a message through the chatbot in your account
Check out the Mention Help Center for tutorials and articles